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Resolved! How to Submit a catalog item from web page using REST API?

Hi All, I need to submit a catalog item based on the input parameters coming from a web page. What I did till now: 1. Rest API explore --> Name space: sn_sc --> API Name: Service Catalog API --> entered the sys_id of the catalog item and given raw JS...

Ajay37 by Tera Contributor
  • 4551 Views
  • 20 replies
  • 4 helpfuls

Renaming the column name of the custom field

Hi, The requirement is need to change the backend value in the change form. The custom field name is "environment" and the column value(backend value) is "u_environment". How to rename the "u_environment" as  "environment?

Regarding Task Effort - Planning (before development)

Dear Team, I have a query where there is a need to plan the effort for the upcoming months in one or two months prior of development in Task Table (Example: Enhancement or Demand). I tried exploring all the options, I would like to know if there is a...

Sangeetha6 by Tera Expert
  • 416 Views
  • 3 replies
  • 0 helpfuls

Create ACL Rules for tables INCIDENT for hiding fields.

I have a requirement to hide the 'Short Description' and 'Assigned to' fields when the assignment group is not CAB Approval. This should be implemented within a single ACL .whenever that current record is assigned to CAB Approval. (after saving that ...

ACL stroy fields hidden.png
Pankaj by Tera Contributor
  • 551 Views
  • 8 replies
  • 0 helpfuls

How to represent VLAN's within Configuration

I've been digging around Configuration for a while to see if there's some classes or relationships built for VLAN's.   We want to map VLAN's to Services as different VLAN's have different network ACL's.   I'm prepared to build out what I need but I d...

Paul Porter by Tera Expert
  • 3234 Views
  • 13 replies
  • 4 helpfuls

Ai academy comments optinon in servicenow portal comments

Hello all,   I want to add the AI academy option in the portal comments, not only in the portal, can use in other area also inc, change example: if any user raises a new incident, some auto comments should be added when clicking on Ai Academy as show...

Issue while uploading attachments

Hi All,Whenever i am trying to attach any attachment to any table i am getting an error below error This site can’t be reached The webpage at https://xxxx.service-now.com/sys_upload.do might be temporarily down or it may have moved permanently to a n...