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How to add Rich Text in additional Comments?

Hello All, I want to show additional comments to user in tabular format. However when i post the request through SOAP UI, the HTML tags are being shown instead of the rich text. Can anybody please inform like is there any settings which i need to do ...

kanika11 by Kilo Contributor
  • 6884 Views
  • 3 replies
  • 0 helpfuls

Background script not worked in business rule for the survey

The following script works as background script but when I want this code used in business rule It is not workingThe code for to get total average of survey var array = [], total=0, avg=0;var test = new GlideRecord('asmt_assessment_instance');test.ad...

Asha Pathak by Tera Contributor
  • 312 Views
  • 2 replies
  • 0 helpfuls

Embedding Survey in an Email Notfication

Hi I am new to ServiceNow learning Surveys. I have created some simple smilies on "How was your experience?" which approach would I need to take to get that survey on the email notfication. I have attempted it but no luck in doing. Would appreciate t...

how to show two images on when caller is vip on incident table

I  have requirement to show two images  when caller is vip  i making in style on incident table but  when i write the code it is overlapping  and when i open the record only one image come  this issue i have seen in many post but no orignal solution ...

dheeru_1994 by Tera Contributor
  • 491 Views
  • 3 replies
  • 0 helpfuls

CodeMirror Editor vs Monaco editor in ServiceNow

hi,I want to understand the difference in terms of features in CodeMirror Editor vs Monaco editor.ServiceNow has suggested us to set the value of either of these properties to false.To resolve this please attempt one of the two items to see if this r...

Kalyani35 by Tera Guru
  • 3068 Views
  • 1 replies
  • 0 helpfuls

How to display only Incidents on My Request Widget

Hi, OOTB My Request widget display both requests and incident but my requirement is to show Incidents and requests separately. Like create 2 new widget similar to OOTB My Request widget 1. My Request [show only Requests] 2.My Incident [show only Inci...

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Mahesh23 by Mega Sage
  • 1633 Views
  • 4 replies
  • 3 helpfuls

Rest API Explorer - Insert multiple records

Hello.I am testing the insert multiple records on the Rest API Explorer module. with this body{"records":[{"u_code":"1","u_external_id":"1","u_opco_name":"test"},{"u_code":"2","u_external_id":"2","u_opco_name":"test2"},{"u_code":"3","u_external_id":"...

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Andr_1 by Tera Expert
  • 480 Views
  • 2 replies
  • 0 helpfuls