Field value disappears after it clicks on SAVE the record in ATF

ServiceNow Use6
Tera Guru

‎04-13-2022 09:00 AM

Hi @Brian Lancaster ,

I have entered a record with values and configuration item field value disappears after the save UI Action is clicked on.

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Before it clicks on save (18)

find_real_file.png

After it clicks on save

find_real_file.png

Regards

Suman P.

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2 REPLIES 2

Kalaiarasan Pus
Giga Sage

‎04-13-2022 10:27 AM

If I have to take a guess, either a onload or onchange script is clearing out the field. 

Use a server side record validation step after saving the record to verify that the field has the value set in server side. This would confirm that the issue is client side and you can debug client side scripts and UI policies.

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Brian Lancaster
Tera Sage

‎04-13-2022 02:26 PM

I agree with @Kalaiarasan Pushpanathan. There is some sort of client script or even BR running. Have you tried following the exact same steps manually to see if it is reproducible. 

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