Widget to list Catalog Tasks
Hi Guys, The out of the box Service Portal does not list the catalog tasks from the catalog item. Has anyone created a widget for this ? Could someone share how its done. Thank you in advance. Regards, Jocelyn
Forum Posts
Resolved! how to set default value of variables through script include? What i need to write in script include ? I need help.
how to set default value of variables through script include? What i need to write in script include ? I need help. I have attached screen shot. Change lead is a varaible. How to auto populate user name when ever any user logs into account its userna...
Submit button on Catalog Item
I want to add a submit button to one catalog item and not display Order Item. I created a UI macro with code: <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><div class...
How to use javascript in default value tab of lookup select box?
Hi everyone, I try to figure out how I can use javascript in the default value tap of an variable (lookup select box) in a catalog item. My select box variable is based on a prior lookup select box on the form. The second one shows based on a m2m tab...
Resolved! Data Pill Picker
Hi, I am facing issue with data pill picker in virtual agent whenever i try to select input variable or script variable it is showing me blank screen.I don't know this issue is in New York or i am doing some mistake .If any one have some idea regardi...
Resolved! Service Portal error : Server JavaScript error Cannot set property "events" of undefined to ""
Hi, I have the below code that get data from the server and save it to data.events table when I test that i got this error : Server JavaScript error Cannot set property "events" of undefined to "" Do you have any idea? (function($sp, input, data, ...
Resolved! Show/Hide Variable Choices based on another variable
Hi All, I have two Multi choice variables in catalog item as below: 1 Variable named : Team - have 5 choices 2nd Variable named: sub-team - have 20 choices Requirement is to show 5 choices of second variable based on the first variable instead of al...
Resolved! Reference Qualifier for Department
Let’s say I have a table called cost center. In the cost center table I made a reference field to “department” and chose which departments own which cost centers. On the service catalog, I have a reference variable to that table, allowing the user t...
Allow Notification setting greyed out, but only for one member of the team. Why could this be?
Hi all,We've recently upgraded to Madrid, and one user has reported that their 'Allow Notifications' setting is greyed out, and they are unable to turn it on. However, the rest of the users within the same team are able to turn it on and off as they ...
Resolved! Restart Workflow from UI Action
Seems like a repetition of what is already out there, but I have tried it all and failed. I am trying to simply restart a workflow, retaining the previous approvals from a UI Action. Any thoughts on the action shown below? Thanks in advance.
Scheduled Job script to create REQ, RITM, SCTASK with variables
We need to create a repeat SCTASK periodically throughout the day with variables filled in (variables are set as default values on the Catalog Item) I know the Variables are on the RITM level, so I assumed we need to order an item via script and let...
How to handle Incident PagerDuty Integration - Re-Opening of Incident
We've been using the PagerDuty Incident Integration with Geneva & Helsinki for a while now and it works fairly well, however there is one big issue that we haven't been able to overcome. In ServiceNow, we allow the ability to Re-Open an Incident if i...
Resolved! How to restrict access to particular CI classes such that only particular groups can edit them?
Hi, I have a requirement to particular create groups for each CI class and give access to only those groups to be able to read, edit and delete their respective CI Class CIs and not the others. For example: If there's a CI class 'Sharepoint' - a grou...
CMDB Status (install_status) vs Operational Status (operational_status)
Hi, Could someone please explain the difference between Status (install_status) vs Operational Status (operational_status), possibly with some examples and when to use which Status? Thanks - Pa
Resolved! Increasing export limit in Excel
Hi all, We are running Istanbul and it looks like we have a hard limit of 10,000 rows for Excel. I found a setting in the ServiceNow console under System Properties --> Import Export with a Save button but I cannot change anything even with a privi...