On the list of Requested Items (RITMs), we can set a filter on the Variables by selecting the appropriate Catalog Item first and then selecting the variables available under that Catalog Item as shown in below image. I have observed that an ITIL U...
Hi, We need to set the default value of the "Multi-line text" type variable bassed on another variable of Type " select box". Can you help me in writing that code. Regards,B
I have a request to make it so that the approvers comments they put in the comments section. How to I go about placing the approver comments into the task?
Attempting to define Assignment Rules in Change Records to allocate an Assignment group based on the contents of the Business Service field. I have been trying variations on the rules listed below but nothing seem to put anything in the Assignment Gr...
We have only implemented Service Catalogs in our ServiceNow Implementation . Now we need to have few catalog items used by ITIL users and not available to user through Service portal . But these item need to visible to users through Order guide . Eg:...
Hi, A user belongs to some groups which have ITIL roles(inherited=true) and was also given ITIL role separately(ITIL role that is inherited=false).The issue is that ,the ITIL role corresponding to inherited=true either got deleted or ddin't get to at...
Can anyone explain to me the difference between CAB, Pre CAB and E CAB in change management? Thanks in advance.
Currently, OOB is not setup to populate the Duration fields in RITM's. Anyone know how to set this up?
Hi,Requirement is to download all attachments related to incidents present in instance and it should be done in few clicks not in a away that we need to click 2k-3k times.name of attachments can be manage, i created a script which will append inciden...
Hi, I have added an alert that pop's up when we click on submit button on a catalog item. We should be able to submit a request after we click ok when the pop-up appears for the first time. Thanks
I have a simple notification based on a change being a specific state (Review). When a change enters this state, I want an email fired off to a user in a specified field. Here are my conditions for this notification: When I make this event happen,...
I have an inbound action that adds a work note to my incident containing the email content when the subject of the email contains "work note added". I can confirm that this works. I also have a business rule that runs when my incident gets a work not...
I am trying to display the fields "Incidents by Same Caller", "Requests by Same Caller", and "Related Tasks" in Agent Workspace for interaction records. I went into form layout and added those fields in the Workspace view, but they are not displaying...
Hi Everyone,I'm having a strange issue where I have a footer image (company logo) in my email notification. The image is in db_image and I've added it using the image button in the HTML Text Editor in the notification template. When I preview the not...
I'm looking for a capability in ServiceNow to stimulate users community helping each other with how-to questions.Having a look on the SN documentation I see different features like Social Q&A under knowledge management but also Communities under Serv...
