Field value is getting cleared
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10-12-2020 04:44 AM
Hi,
I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the value of that field. In the history of that field I am able to find the value of the field. Can somebody help me with this.
Thanks,
Shruthi

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10-12-2020 04:56 AM
If its visible and then getting cleared, then there is some client script that is running.
If you are sure there is no client script, then check if there is any ui policy scripts which is clearing the values.
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10-12-2020 04:57 AM
Hi,
Did you check any UI policy running which might be clearing the field value?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-12-2020 04:59 AM
there are no UI Policy on the same.

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10-12-2020 05:01 AM
Shruti
Check all onload client scripts once as its happening on the onLoad.