Resolved! Nom noms
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Forum Posts
Add user to AD group
I have one requirement where after the manager approval is done, the user id selected on order form should be added to AD group and the request should be closed. The mail id for the AD group is provided, but it is not available in the developer insta...
Can we create an interactive filter based on Tags for Incident table records?
below is the cascade filter created. Below is the target table record. Below are the tags I've added on the incident records. But it is not filtering the records. Below is the dashboard output. Any suggestions on achieving filters based on tags...
Resolved! Task closure validation in flow before closing RITM
Hi, I have a requirement where i need to validate SCTASK closure in flow designer when closing a RITM manually. Scenario:Once the RITM is approved, automated tasks gets created via the flow and additional manual tasks can also be created. When RITM i...
Resolved! Duration calculation between start and end date in a scoped application is not working
I have a Custom scoped application where start and end date fields(Date and time field) were created, I was trying to calculate the duration between them and set it to Duration field. For some reason it is not working if start date and end dates are ...
Resolved! Change models IT Service Management (ITSM) Implementation Simulator (Course)
Hello, I'm working on the ITSM implementation course, and I seem to have hit a roadblock with the Change Models task. Any assistance would greatly appreciated. Thanks.
How to hide a group record that only some users can see
I need to hide a group record that only users that are members of a specific group can see this record. Other users cannot see this group record, but they can see others.
How to create health check reports
How to create health check reports for Operational health check report prior to country opening hours and for 2 shifts for global services.
Autoclose Incident excluding weekends after 2 days of being resolved
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 2 business days(excluding sat and sun) of being resolved.I have ...
Resolved! Could you help me choose an answer correctly?
Dear all,Please help me choose one of the following a question below: - When working on a form, what is the difference between Insert and Update operations? 1. Insert creates a new record and Update saves changes, both remain on the form2. Insert cre...
show all RITM's pending that logged in users approval needed in portal
Hi , I have requirement to show all the RITM's pending that logged in users approval needed in service portal. Can any one help me with this? Thanks in Advance!
Duplicate additional comments /Work notes getting created
Have before BR on RITM and Task table with condition additional comments or work notes changed. It is creating duplicate additional comments and worknotes entry. BR on RITMvar comment; var grtask = new GlideRecord('sc_task'); grtask.addQuery('p...
Resolved! Archiving rules for the request table is not working for me
Dear Community, When i select the table name as request i am not able to select. Thanks in advance
Resolved! how to disable the checkboxes for selection on related list
I need to disable checkboxes on related list view.How is it possible?
Incident records are not visible
Hello, We have one user who is having the itil and sn_incidnet_read and writer roles still that user not able to see the incident whose assignment group is empty other than empty assignment group incidents that user is able to see. We have checked th...
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