Hello Experts,I need a small help on the UI page. Please follow the below code: <script language="javascript"> function openPopup(){ var gm = new GlideModal("open_content_helper",false,500); gm.setTitle("Suggest a Description"); gm.setPrefer...
Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...
I have a scripted REST api and now I am trying to get the payload if it is a valid then I am able to get it as below var payload = request.body.data; But if third party system send invalid JSON to ServiceNow then how to capture that I have tried di...
Hi Folks, Can someone help me understand why there are different survey notifications? I've always understood that "Survey User Invite" to apply to all surveys in the system, but now I am seeing specific ones for incidents are available. How would I...
Hi All,I have built a custom table called "Service Desk Incidents", and have built a button called "Reopen SD Incident" on the portal which will be only visible for resolved SD incidents. so, now I want to count how many times an SD Incident is getti...
Hi,I have to make a setup to measure how long the incident was on hold.so i came up with creating a field with duration type to make it run only when the state of the incident is on hold.I have created the field but did not know how to start it and h...
Hi All, Currently the catalog item tiles are showing like below in service protal.they should look like below,Border line needs to be removed. How to achieve this,Can anyone please guide.Than you in Advance.
I have a maintenance window for Monthly maintenance. The way we originally defined it was to start on the second Weekend of every month starting Friday night. It turns out this was incorrect for some months. Monthly maintenance is supposed to start o...
I am in the process of developing UAT script to test Incident Management module in SNOW for the upcoming London release. I was wondering if anyone has a test script that I can leverage and mold it to our need. We do not have the Test Management modul...
We have set up our queues for the chat service channel. We have 'Assignment Eligibility' records for the queues too that specify the groups that will receive the chat work items after a specified period of time. My question is suppose that there are ...
Has anyone figured out a way to do a Wait for Condition in Flow Designer on a Catalog Item Variable Value ? Example
Hello, I have a catalog item "XYZ" which is only available in the Native UI through a newly created module. I would like a helping hand in couple of things. 1. I would like to remove order this item section and have just a normal "submit" button lik...
HealthScan: How can we request healthscan and generate report?
Hello there,I am looking for some clarification and assistance please, as I have read a few articles regarding Related list and Relationships, but unsure which way to lean. We have created a Related lists for EPICs to appear in our RITM forms as suc...
Hi All, Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the communit...
