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Resolved! How to add user to group (sys_user_group) using Flow designer

Hi, could you please let me know if you have used/added user from sys_user table to group (sys_user_group) using Flow Designer? If so, how do you do it? What action do you use ? I can't seem to find the action Or does anyone know how to automate addi...

Kifrez by Kilo Guru
  • 16708 Views
  • 15 replies
  • 20 helpfuls

Resolved! Change date format in datetime field

Hi, I am trying to change only date format in my datetime field in a notification. For this i am using an email script. Here is the current format : 2-1-2022 11:21:56 AM EDT, i want it to be changed to 2/1/2022 11:21:56 AM EDT I dont want to make any...

Nowlearner by Kilo Guru
  • 4261 Views
  • 6 replies
  • 1 helpfuls

Testing advanced reference qualifier using ATF

I'm creating some tests for change requests now that we are upgrading to Istanbul and I have not found a way to verify that an advanced reference qualifier is working. For example, we filter the assignment group to exclude certain groups, and would l...

Joe Stoner by Kilo Contributor
  • 3864 Views
  • 4 replies
  • 2 helpfuls

Node Log Files

We need to monitor the Node Log File due to some connectivity issues with Azure.Where can I find the Node Log Files (what table)?

John H1 by Tera Guru
  • 1675 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent avatar issue

Hi Everyone, I am working on setting up virtual agent. And i have created a custom greetings topic in virtual agent. When i am testing the virtual agent in portal, and on clicking on chat, the avatar next to all past conversations showing as "1" and ...

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need to populate assignment group members in list collector field

Hi all, I have group field(reference to group) when i select any group, that group members need to populate in list collector field(List collector reference to user ). i want to show that particular group members in list collector field remaining gro...

lata1 by Tera Contributor
  • 7849 Views
  • 27 replies
  • 6 helpfuls

How to set RITM fields readonly through Business rule

Hi All,I have below scenario and need help for this,i am creating a change and ctask through service catalog request. so brought  a field called parent (Requested item backend name :parent.parent) on Ctask form and i need to make its variables readon...

Datta Pisal1 by Tera Contributor
  • 1922 Views
  • 7 replies
  • 0 helpfuls

Resolved! change.itil.approve.role.req (sysapproval fields)

Hello, I'm trying to add some additional information to our "Approval Request - Req/RITM" request, which utilizes the change.itil.approve.role.req email template, and I'm wondering where I can see a list of available fields that are being Dot walked ...