Forum Posts
Resolved! Survey is not getting triggered
Hi All, Survey is not getting triggered in our test instance eventhough everything is same in dev and test. Instance is also not getting created when i try to manually click on 'Assign Survey' button it says Instance could not be created. Please l...
Resolved! The ITIL Homepage dashboard has not been shared with you. You can request access from
I've just upgraded from Quebec to San Diego and my ITIL users are receiving this error when they login. Why is this and how do I resolve it? "The ITIL Homepage dashboard has not been shared with you. You can request access from [My name]." Thanks,A...
Resolved! create a report for the users login history to servicenow
how to create a report for the users login history to service-now?
Managing Attachments form on Agent Workspace - How to download all attachments ?
It appears that the "attachment' feature does not allow the option to "Download all" documents. This is available on the Incident form on the Now platform. Can someone tell me why are these different? Can this be configured to have the same capabilit...
Resolved! Auto-populate CI in incident tickets based off Caller
If you look at the picture I'm trying to put together a script that will auto-populate the CI in the incident record when adding at icket if the caller has one. I'm not sure what I'm doing wrong. I've very new to javascript. Or if there is a low code...
How to change the button link of a virtual agent notification?
Hey guys! I wanted to ask you a question. I created a simple non-actionable virtual agent notification (Teams). Only with 1 content attached to it. However, I need to change the link associated with the default button of the notified protocol, as rep...
Resolved! We are having UI policy, Data policy. Which will get execute.
Hi, We are having UI policy, Data policy and both applies on same field on same table.Which will get execute UI policy or Data policy. Can anyone please confirm for it. Regards, Nivedita
Resolved! Virtual agent card properties
Ive set up a basic topic which captures some information from the user and then creates an incident record. The created incident is then shown to the user via the card node However the link in the card does not take the user to the service portal bu...
Different workflows for standard change templates
We've started using standard change templates and a point was raised to see if we can set up a workflow to include approvals for say 2 standard change templates but the rest will use the default standard change workflow. What's the best way to achiev...
Resolved! save as draft before submit a Change
Hello ,I Have a requirement to save the record as DRAFT before submit in change as show below we have only "Submit" Button . How is the best way to do this ?And where can we see those records?
Resolved! Maximize Agent Chat when the portal page loads
Hello, We are using Agent Chat and we want it to appear maximised when loading in the portal. Is there a way to do this without cloning the widget? I appreciate your help. Best regards.
Resolved! Customise ServiceNow for Microsoft Teams auto-import feature
Hi, here is my issue: I am using the ServiceNow for Microsoft Teams plugin and I would like to make use of the auto-import feature but the OOTB configuration just doesn't do what I want. In fact, with manual import, the chat history shows up in the a...
Different types of Info messages
Since moving to Tokyo (Next Experience) I have noticed a slight change in info messages (gs.addInfoMessage()). I now see two styles:Pop-up messages (appear at the top of the screen on a layer in front of the form)Regular messages (appear at the top o...
RACI Matrix for Discovery
Hi, Does anyone have an example RACI Matrix listing the activities that are undertaken during BAU support for a CMDB once Discovery is implemented? I am looking to get owners for all of the management activities such as resolution of conflicts betwee...
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