I am on Kingston. I started out with the intention of using a script include to filter for a array of ticket sys_id's. However, I'm testing out using a very simple script (literally just returning a single string which is an existing sys_id, at this ...
I need help with below query: Is there any documentation available on how to enable subscription feature on a knowledge article in service now mobile app?
Hi Whenever the user raising a Planned change request the planned start date and end date fields are mandatory and selecting this values, but after some time the values are getting cleared for example when i click on the ui action like risk assessmen...
Hello All, We have an assignment group as ECAB and the group members are 2 persons - a) Test user b) demo user Steps followed : Create New emergency changeSet State as Authorize and select assignment group as ECABSave the change formApproval goes to ...
HI Team, I am using the below script in Flow designer and it works fine .Could you please let me know if it is best practice to use sys_id of a record directly in flow designer script.If not please let me know the alternatives we can use. Thank you...
I have a requirement to set a Date/Time field in a catalog item based on the Create Date of an associated record. 1. User chooses an Incident in a reference field. 2. On change script runs that populates the Date/Time field "Incident Created" with ...
Hi, I need to set the value of a reference field that is part of a variable set using a business rule. I know that the syntax for a non reference field would look something like current.variables.(variable set name).(field name) = x How would I incor...
hi, show workflow link is not visible in related links for some requested items. I have checked the UI actions to show workflow but everything seems to be ok. But i don't know what changes should i make. below are some ss of RITM and its UI actions....
Hi ServiceNow superstars, This is embarrassing but I can't get this to work... The requirement is to display Manager next to Assignment group as users search for assignment group in Incident record in Assignment group field. Something like this: I'...
Hi, How can I get a business rule message sim to show to all logged in users in the service desk group. It shows ok for myself as I created the incident, but i would like it to show to all the service desk users that are currently logged in no matter...
I have done the work on coying all the attachments from parent to child record when child record is created and it works fine. Now, I need to copy all attachments from child to parent record when child record is completed && delete the duplicate atta...
I have a requirement where I need to show Different stages on Change Request form based on the view selected. On Default view I need to show the same way as it is OOOB but on other view I need to show only 3 stages i.e. New, Scheduled, Closed and Can...
Hi I have a requirement to display a custom VIP icon at Catalog creation level for a variable set. I did the following and its working fine for REQ form level. - Image loaded to the db_image and then used a field style to display the icon whenever th...
Hi All, I have a requirement, I have created a report on change table and added to a dashboard. I used a filter planned start date is between one week? Currently I am changing it manually every week. Can anyone suggest can we write any script like sc...
Hi All, I am writing a script in Run script activity in workflow to add 2 business days to current date and time and place it in a field. But my script is not returning proper value. It is throwing an error Could you please guide var scTask = new G...