After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :new SNC.RequestItem(current).closeParentRequest(); Need to know why this been changed OOB and wh...
Hello All, I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or in other words, I want to make an assignment group visible to a specific group members only and not every one other than thos...
Hi All, I am trying to replace one string in the knowledge article using the below script, it's not working. Can anyone help me here var count = 0;var ArticleGR = new GlideRecord('kb_knowledge');ArticleGR.setLimit(100);ArticleGR.setWorkflow(false);...
I am thinking of adding choices to the current list of 'install status' of configuration item. Is that a bad idea? Am i putting myself at risk?The intent is to track the following 2 choices: - Connected : installed CI but not yet operational (ex: rac...
Hi All, I have a lookup select box variable "sub_category" that populates choice values based on the request type. These combinations of the request type and sub categories associated with it are available in a custom table to which the lookup select...
How to add Servicenow direct Attachments from URL or Google drive?
Hi All,I have a notification that supposed to be triggered when an event is being fired.The event is being fired but the notification not.Does anyone know why? Thanks
Hi All,I am using Flow designer to create the Request through email.I have created two variables:Short description- Single text lineDescription- HTML.For Short description I have added Subject Line and for Description Body Text. But the value is comi...
Hi, I'm getting this old content view, which got worse by turning off the the next experience feature.Now everything is displayed differently. Anyone has a clue how to change to the normal view in this situation?
I am using OOB Service catalog Rest API : POST https://nmldev.service-now.com/api/sn_sc/servicecatalog/items/{sys_id}/order_nowto create request in ServiceNow. As part of the payload we are passing below parameters. "sysparm_item_guid": "","get_port...
Hi, I have converted one catalog form into a record producer, all variables,ui policy and script is copied into the record producer. in that we have one ui policy which is used for making variable editable in the target record (a new custom table ext...
Hello, I'm trying to create an item in Service Catalog. This item will be used to ask support team to configure specific access point. The idea is that operationnal will request the item and fullfill all information (for example name, SSID, site, .....
Is it possible to export JSON via URL? I've read the following article but have only managed to do this with CSV. https://docs.servicenow.com/bundle/newyork-platform-administration/page/administer/exporting-data/task/t_ExportDirectlyFromTheURL.html ...
Hi,There are 2 SLA definition doe service requests - Response SLA (2 Hr) and Resolution SLA (5 days). There is a backend rule going on which says if the ticket is being assigned to let's say 'ais-mqwmb' group, then automatically it's get assigned to ...
In ATF steps ,in set variables value step, I need to add attachment as it is mandatory field in my catalog form, how to do that.
