Field value is getting cleared
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 04:44 AM
Hi,
I have a field on the change form onload of the change form I can see the value that is visible on the form but soon as the form loads and settles down field value is empty. I have no onload script written on the particular field to clear the value of that field. In the history of that field I am able to find the value of the field. Can somebody help me with this.
Thanks,
Shruthi

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 05:44 AM
Hi Ankur
If the display BR set it as empty, then it should not be visible in the 1st place itself right. Shruti says she is able to see it first and then getting cleared. So it should be more at the client end.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 05:35 AM
Display BR is running on that table but nothing that field. Can anyone please help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 05:36 AM
Hi,
if this is for your PDI and you are ok to share details such as url and some admin credentials then please share here
ankurb.snow@gmail.com
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 05:37 AM
No, sorry about that I cannot share the details
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-12-2020 05:40 AM
No worries
Can you try to disable all client script, UI policies etc
Also try to check any UI script running globally is setting it as empty
Is this happening only for that field?
when this issue started coming?
when was the last time it worked fine?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader