Field value not displaying correctly in list view

[Kanna12]

I am trying to update the field value in the table. Whenever I update the field value it is showing correctly in form view, but not displaying correctly in list view. It is showing previous value not correct update value.

Please your inputs are much appreciated!

[Robbie]

Hi @Kanna12,

This does seem strange. When you open the record from the list view, does it show the 'updated' value?

My guess is no and whilst you believe you're updating, the actual update doesn't take place... Can you confirm please.

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Thanks, Robbie

[Kanna12]

Yes, when I open the record from list view value is showing updated value in the form. But not displaying same update value in list view.

[Robbie]

Hi @Kanna12,

Thanks for confirming. Would you mind also confirming a few additional points:

- Can you also confirm the field type please and if the field is from an extended table - for example task?

- Is it an out of box field? Can you tell me which field and from which table it is please.

- Have you confirmed the form field displayed is the same field as the list field. Whilst it maybe labelled the same, you could actually be displaying a different field - to confirm this you need to check the form field dictionary name and also the name on the list view.

(To view the database name / dictionary value - simply right click against the field in question to see this)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

[Kanna12]

In this field we are adding multiple users in form view.

Field type is LIST field which lets us choose multiple candidates. We can edit and select multiple users from Form view. This is ServiceNow OOTB functionality for LIST fields.