Field values are not updated when creating change from template

[Saranya2]

Hi All,

-> When trying to create a change request from standard change template, the fields are auto populated from template.

-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the field it is updated.

-> I found OOTB before insert/update BR "Restrict fields from Standard Change", In the script, while insertion it is applying template values (if the fields are defined from standard change properties)  as below. 

-> But I am trying to change the value which are not defined in below property. but still it is applying template value while inserting record.

[Pavankumar_1]

Hi @Saranya2 ,

once you select the any specific type of change it will create the change request and saved. Then you can update the fields.

[Saranya2]

Hi @Pavankumar_1 ,

Before saving the form when I am trying to change template field value, but when I saved, the field value reverted back to template field value. Is there any way to update field value, before saving form.

Thanks,

Saranya.

[Pavankumar_1 · Accepted solution]

Hi @Saranya2 ,

If you are using the templates it will apply after insertion. So you can update the fields once it is created.

[Community Alums]

Hi @Saranya2 

As the record created from template it is recommended to update the fields after saving the form , because the fields has given in the mentioned property "List of fields that cannot be altered on a Change Request created form a Standard Change Template".

Thanks,