Field values are not updated when creating change from template

[Saranya2]

Hi All,

-> When trying to create a change request from standard change template, the fields are auto populated from template.

-> While insertion when trying to change any field from template, it is not getting updated. But when trying to update the field it is updated.

-> I found OOTB before insert/update BR "Restrict fields from Standard Change", In the script, while insertion it is applying template values (if the fields are defined from standard change properties)  as below. 

-> But I am trying to change the value which are not defined in below property. but still it is applying template value while inserting record.

[Pavankumar_1]

Hi @Saranya2 ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.