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Resolved! XML data extract

Hi,How do I extract data of the 'sys_audit', 'sys_choice', and 'sys_attachment' table for Incident table.

How to setup a user to login with an Identity Provider

I have a Shibboleth IdP installed on my local PC (which is working well using TestShib as the SP)Now, in ServiceNow, I've set up a dev instance, clicked on Multi Provider SSO, created an IdP, imported my Shibboleth metadata, generate ServiceNow SP me...

andrewau by • Kilo Contributor
  • 2246 Views
  • 2 replies
  • 0 helpfuls

Resolved! moving call into request

I am trying to get the information from a call into the request form is you select call type request.right now if you make the call type incident it will transfer it to incident with caller, description, and short description. but when you move to a ...

Resolved! Search Service Error: There is no table configuration defined.

Hi All,I have just upgraded our instance to Geneva Patch 7 and under the incident table I am getting the following error when I click 'Create New'Search Service Error: There is no table configuration [Create New]Everything looks fine and is the same ...

Graham18 by • Giga Expert
  • 1852 Views
  • 6 replies
  • 1 helpfuls

Multiple Alert Correlation to Single Incident?

Hello all,I need to find a way to correlate multiple related alerts through SNOW Event Manager into one single Incident form through the Alert related list on the form. Is this possible? I have tried running filters through the Alert -->Incident rela...

thunt by • Giga Contributor
  • 3649 Views
  • 4 replies
  • 1 helpfuls

Created and closed date difference of task in servicenow reporting

Hi all,Can any one tell me is there any way out to find the difference between the "created" and "closed" date in task table or change_request table in basic reporting?I can not use script/ custom chart. Is it possible to get the time difference in b...

rituc by • Kilo Expert
  • 2692 Views
  • 4 replies
  • 0 helpfuls

Resolved! run a query from a script

I need to create a stand-alone script that can be manually run.   When executed, the script will perform a query of all non-resolved tickets for the current day, in a particular location.   I'm new to scripting Service-Now, but not programming in gen...

cba1 by • Kilo Explorer
  • 3362 Views
  • 9 replies
  • 1 helpfuls

Resolved! How to create a report for Request Items

Hello,I have to create a report for all open incident tickets that is assigned to my group and has not been updated for the past 72 hours. I have started creating the report, however, I do not see the options to filter the report to show; (1) Assigne...

iquita2005 by • Giga Contributor
  • 4913 Views
  • 6 replies
  • 3 helpfuls

link to assessment

I am trying to show the assessments as a list, Is there a way to let the user take the survey from list?

samadam by • Kilo Sage
  • 1068 Views
  • 3 replies
  • 0 helpfuls

Unable to Upgrade MID Server

Hi Everyone,Our instance recently got upgraded from Eureka to Geneva.MID Server status became down and the version does not match the Build number in the stats.I was told that the MID Server will auto upgrade which didn't happened. I am using a proxy...

shyamsundar1 by • Giga Contributor
  • 2392 Views
  • 4 replies
  • 0 helpfuls

Resolved! How to make a field readonly on a form if a template is applied

Hello,I have a custom reference field on a Change form, called Template. That field references System Definition->Templates. If I select a template, then some fields are populated on the form.This all works fine, however I'd like to achieve that as s...

szollo by • Kilo Contributor
  • 3497 Views
  • 11 replies
  • 2 helpfuls
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