Filter assigned to users based on assignment group

[Jared Wason]

Hello,

I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming from the task table so my reference qualifier should be working on the work order task. Does anyone know why it's not?

[Saurav11 · Accepted solution]

Hello,

Please check if the there is any dictionary override for work order table in assigned to field?

Please mark my answer as correct based on Impact.

[Jared Wason]

There was one, but I removed it and still doesn't work. I also tried logging in with a different browser to make sure it wasn't a cache issue. 

[Saurav11]

Hello,

Juts to be sure try that script mentioned in the reference qualifier in the background script with a work order record and see if the suers are being returned just to be sure that script works well.

Also when you say you have removed it have you deleted it?

[Jared Wason]

I did delete the the dictionary override. 

When I ran this background script it is getting the proper list of users 

var wot = new GlideRecord('wm_task');
wot.get('1c834bc18765b110cde8fc88cebb35b7');
var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('group',wot.assignment_group);
gr.query();
var users='';
while(gr.next()){
	users+=gr.user.sys_id + ",";
}//"sys_idIN" + users;
gs.log(users)