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Filter assigned to users based on assignment group

Jared Wason
Tera Guru

Hello,

I have found that on work order tasks my assigned_to field is not getting filtered based on the assignment_group field. This works properly on incident task. When I take a look at the assigned_to dictionary entry it's showing that it's coming from the task table so my reference qualifier should be working on the work order task. Does anyone know why it's not?

 

JaredWason_0-1696521711549.png

 

1 ACCEPTED SOLUTION

Saurav11
Kilo Patron
Kilo Patron

Hello,

 

Please check if the there is any dictionary override for work order table in assigned to field?

 

Please mark my answer as correct based on Impact.

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5 REPLIES 5

Jared Wason
Tera Guru

Found the issue. Was due to wm_task extends from sm_task table. There was a dictionary override for both wm_task and sm_task that I had to remove to get the reference qualifier to work.