We are interested in staring to use Service Operations Workspace, SOW, for Alert Management. In Classic UI we have Contextual Search to filter KB articles from a spesific Knowledge Base, but I can't find the similar settings for SOW. Because right now KB articles in SOW are showing other KB-articles (more and irrelevant) then on an Alert record in Classic UI.
How and where can I configure this?
We are not ITSM-Pro licenced so we can not use Predictive Intelligence right now. But surely this could be configured somewhere anyway?
