Where are the backend conditions for the Incident SLAs widget in Service Operations Workspace?

[charankumap]

Hi Community,

I’m working on Service Operations Workspace → Home → Overview → Your team’s work and want to understand where the Incident SLAs widget (donut chart) gets its data.

I am not asking about SLA definitions (contract_sla) or SLA engine logic, but only about the dashboard/widget conditions.

I’ve reached the widget in UI Builder:

Home page → Overview → Dashboard → List container → widget data list

From here, the widget seems to use a Dashboard data broker / Dashboard controller, but I’m not clear:

• Where the filters/conditions (Incident, Breached, Your Team) are defined
• Whether this data broker is shared with other widgets

Could someone confirm where exactly these conditions are configured and the recommended way to modify them?
Need the clear path please

Thanks in advance!

[Tanushree Maiti · Accepted solution]

Hi @charankumap 

This data is coming from a UX Client Script Include. 

refer: Service Operations Workspace - Incident SLA Chart on Overview