Find Agents icon in Incident form

[Daniele Cavali1]

On client instance i have this "Find Agents" icon near to "Assigned to" field:

Is there a way to remove this icon? This is not a functionality that will be used and needs to be removed.

Thanks,

Daniele

[Akshay H Mulky · Accepted solution]

hi ,

Right click on Assigned to---> dictionary---> go to attribute, there you can remove the value --> save

[Akshay H Mulky]

Hi Daniele,

Hope you are doing good.

Let me know if  i have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

[adoum]

Hi Akshay,

I am actually trying to do the opposite. It seems that the Find Agent icon is missing in my instance and I cannot find a way to bring it back. Are you able to point me in the right direction?

[Leonard Ambos]

The attribute you need to re-add to incident.assigned_to should be ref_contributions=aw_recommendation