Find Record Producer name for a variable in a variable set

[wiltonr]

If I have a string variable on a Record Producer (say Record Producer Name), I can set the default value to javascript:current.cat_item and it will populate the variable with the name of the current record producer.

If I have a variable set on the record producer with the same variable (so I can use it in multiple record producers) how can I get the name of the current record producer when the form is loaded (in the Service Portal)?

Thanks,

Rhonda

[rahulpandey · Accepted solution]

Hi Rhonda, You can write an onload client script, which will call a script include, whereyou can pass current record producer sys_id using g_form.gerUniqueValue(); as a parameter and get back the producer name via gliderecord in script include , and populate it in the string field.

[wiltonr]

Thanks so much!

[VaranAwesomenow]

A minor variation to above usecase. I had to make a variable to store the record producer that is used to create an incident.

i made a variable of type reference and made default value as javascript:g_form.getUniqueValue()

Using this approach, I was able to also populate assignment group on incident based on fulfillment group on record producer.

current.assignment_group = producer.<variable_name>.group;