HI all, How to add progress bar to the form or field. My requirement is, if there are 5 tasks under checklist end user completed only 5 task then the progress bar will show half completed. This is my requirement. Please any one help me how to archive...
I have a workflow which creates a catalog task and then in the advanced section of the create task, I programmatically create an approval request for the catalog task using the below code: var gr=new GlideRecord('sysapproval_approver');gr.initialize(...
Hello Team, I need your help, Recently, I received one requirement Like user can reopen the closed complete task? because the user still facing the issue but the catalog task state is close complete and he wants to reopen the task. so any possibili...
Hi all How to Create a metric report to track the severity changes to any incident ticket If severity changes on incident ticket it should track all records and total count how many times severity changes Ex: On Incident ticket the severity is 3 and...
Hello Experts, We have identified an issue where some users are not in sync between AD and ServiceNow. I've done the below troubleshooting. 1. Tested LDAP connection. (It is success). 2. Manually loaded data in Dev instance. Able to see the user's da...
If current logged in user in member of assignment group that time particular field will be visible in service catalog item For this one how to use script include and for this one you can use only ON-CHANGE client script only
Hi SNow community,Im in doubt with the following case: Got a catalog item that doesnt have a flow/workflow/execution planScheduled flow The case is that when the flow triggers it generates a Req/Ritm/Sctask but it's using stages i dont recognize. Req...
We have a number of customized forms that we're wanting to start pulling back custom fields from, however we want to maintain the forms as they currently are until we understand the impact of reverting back on processes as they exist now. We want to...
hi, I want to restrict edit of state fields for list view where only change manager role needs to be able to see closed successful and closed with defects options in state, even the admin should not see these two options, rest of the options of the ...
Hi, i need to write a view rule, the view name is test. the admin role users should not have the view rule they can able to change the view. Can any one suggest what should be written in scripting , i have given the view name. Admins need to have...
Hello, I have a requirement where i need to create a UI Action "Self Approve" On Click Action: 1.State will change to Approved 2.redirection to relevant record (a record in another table with same name). 3. Comments will be populated "Self Approve...
I am trying to run an ATF scenario where Open a Catalog Item (SP) and have a Order a Catalog Item (SP) as submit. When we open an existing record, it fails to open SC_TASK Any ideas?
Hai, Need a help in creating business rule. I am new to service now .kindly help on this script. I Have an Customer Field On the form ,I have taken Reference table in Customer Field, If I Select The Customer Field, Display the Customer Name field and...
I am looking to build a Catalog Item in our Service Portal for requesting access to file shares on our network. I am going to put together a list of shares and hopefully allow the user to pick from list. We will then have a couple different workflows...
Hi, We are using Glide Aggregate and trying to display the values of the incident number in an array as output but we are not able to display the values. If you use GlideRecord we are able to display the value and the below script is working for Glid...
