in list report widget is it possible to apply the filter like we do in normal list view of table. i want to perform show matching and filter out operation in list report widget but I am not able to see any option in the menu, can some one guide me ho...
When a user click on Proposed to Major Incident from form Context menu, then this dialog pop-up and it has two fields, my requirement is to add one more mandatory custom field here. Field Name :- Managers GroupType: Reference(sys_user_group) Help me ...
How users are related to groups , ? Means Many to many or one to many ?
Hi all,I have an IBM TWS environment and I am managing all events generated from JOB Schedulling issues using TWS itself. We have ServiceNOW on our company and I ´d like to be able to open and close Trouble-Tickets automatically in SN directly throug...
If you're using ServiceNow's Knowledge Management module, you might have noticed a button labeled "Perform AQI" on your knowledge articles. But what exactly does this button do? And how can you use it to improve the quality of your knowledge base? Kn...
In the awa_agent_presence_capacity_group queue we have a number of users who have the Capacity field set to Empty instead of the number specified in the chat channel. Does anyone know who to stop this happening?
What type of user (persona) has clearly defined paths and workflows in the platform and have one or moreroles (ie itil and approver_user)?
I have a custom table which I want to point to from Choice list on another table. It does not show up in the available tables. I have application access set and read access is for all. Table also has display name. How can I get this working?
Which two features allow you to update multiple records at one time ?List EditorUpdate selected ActionField update Action
Hi folks, I try to create a mutli-row variable set and add variables to it to no avail. The platform is updated to Madrid. Here are the steps : 1. Service catalog > variable sets 2. Create a multi-row variable sets : fill in title, internal name...an...
Hello All, I've created an ATF for a scoped application in my dev environment, It was running fine and I moved it to test. TI cloned back Dev from TEST. Then 'run server side' step in the test giving me an error.Basically, I am submitting a record pr...
Hi,I have a requirement that if i attach a knowledge article to an incident on the back end it should reflect on the portal with the link to the knowledge article. or Is it possible to add the attached knowledge Related list as a new after the attac...
Hi All , I have a requirement where whenever I click on a UI action names as 'Action needed' then it should display a form section . How can I code it and implement this scenario ?
I was recommended to use system properties instead of hardcoding them my question is there any kind of limit on creating system properties or I can create as many as I want. Thank you.
in the knowledge article I have define some meta tags but when I am searching the article in portal it is not listing that record. i have defined meta tag as "credit-memo" and when I tried to search it in portal it does not display the record.can som...
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