Fixing intermittent empty menu?

[Vincent Wong1]

Hi all,

Our ServiceNow instance sometimes is unable to load the menu returning an empty list.

I did suspect sometimes is due to network slowness.

1. I was wondering if anyone else is having similar issue?

2. Is it possible to relate to our Menu size?

Thanks in advance

Vincent Wong

[AngeloG]

Hi Vincent,

No I didn't. I was looking for a post that would explain why and how to fix it, and I landed on yours. I said to myself that if we are all experiencing it, many others are too, and they should be aware.

What I did was I cleared my browser's data on exit. That seems to do the trick.

[Vincent Wong1]

Hi Angelo,

We are using the same method too "cleared browser's data on exit".

However, it feels more like a workaround.

Unfortunately, most of the time ServiceNow would not look into it unless we raise a support ticket.

For my case, the difficulty I am facing is that the issue is intermittent and unable to share the method to reproduce to ServiceNow.

Regards, Vincent Wong

[AngeloG]

Same here.

[neildronet]

Same here 

[Philippe Casidy]

Hi,

I reached here after searching for this error on Google and this thread is the first hit 😀

For future reference, hopefully the resolution is in 

"Favorites" menu in Next Experience is empty, sometimes.

After years, I can see this problem is still happening when I turn a fresh new PDI.