Hi Team,
I have a requirement to auto-create RITMs from inbound emails and would appreciate guidance on the correct configuration and steps.
Background: Currently, the Inventory team receives requests from an external vendor via email. All communication happens through email, and the team is looking for a centralized way to manage and track these requests in ServiceNow, similar to an AP inbox.
Could you please guide me through the required steps to implement this? Specifically, I would like to understand whether Email Properties or a dedicated Email Account are required. I’m currently unable to identify the correct steps, so any guidance would be appreciated.
Additionally, the team should be able to reply to vendors directly from ServiceNow using comments/work notes or email replies.
Notifications should be sent at the following stages: RITM Created, RITM Assigned, and RITM Closed, and all notifications should go to all members of the Inventory Team.
Thanks in advance.
