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05-09-2025 06:58 AM
We have an inbound email flow with the trigger as receive type is reply and body text starts with security camera approval reply. The flow is running for all reply emails and is not honoring the body text starts with. I've also tried short description is... with no luck.
Also, the flow is run as the user who initiates session instead of system. (default, forgot to check when creating) Is there a way to change that without recreating the flow?
Solved! Go to Solution.
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05-09-2025 07:11 AM
I just checked, inbound flow doesn't have option to Run as System
Did you check in the email received logs? it shows why it was ignored
check this
Inbound Email Flow is not triggering when conditions set
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-09-2025 07:04 AM
you can update the flow properties, make it Run as System, Publish again
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-09-2025 07:07 AM
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05-09-2025 07:11 AM
I just checked, inbound flow doesn't have option to Run as System
Did you check in the email received logs? it shows why it was ignored
check this
Inbound Email Flow is not triggering when conditions set
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader