Flow designer multiple approvers

Priyanka Chaud1 · ‎12-11-2023

Hey folks,

Currently I have one variable field which is multiselect. Each option has different approval groups to approve. When user selects multiple option it should trigger all approvers group of each option at same time. For this I used 'do the following in parallel' by adding if conditions and approvals so it is working fine and its going for all approvers group at same time but the issue is if anyone from one group approves it is no longer required approval for other approval group member as well.

For ex:-option 1 has group approval 1 and option 2 has group approval 2 if group approval 1 member approves it says 'no longer approval required' for group approval 2 as well..

Please help me with this @Ankur Bawiskar @suvro @Anil Lande

Anil Lande · ‎12-11-2023

Hello @Priyanka Chaud1

Thanks for sharing more details. I tried to reproduce your issue and I was able to reproduce this issue on PDI.

I am still not able to find root cause but you can make below changes to stop it is being set to 'No Longer Required'.

Set "Approval field" empty in your 'Ask for Approval' action. When any user from any group approve request this field is being set to 'Approved' and that is causing cancellation of all other approvals (system consider it part of same set).

Optional - same as 'Approval field" you can set Journal field empty.

you need to make above change in all Ask for Approval actions used in Parallel.

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

View solution in original post

Dr Atul G- LNG · ‎12-11-2023

Hi @Priyanka Chaud1

The text you looking for is background, means if the approval is not going to another group it will show no longer required. Once you set the rule, that you need approval from both groups only then it will work. Give a try.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Priyanka Chaud1 · ‎12-11-2023

Please let me know which rule to select bcuz the rule u r telling is not present in flow designer @Dr Atul G- LNG

Dr Atul G- LNG · ‎12-11-2023

Select Anyone approve in both the group as rule.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Priyanka Chaud1 · ‎12-11-2023

That is already selected in all 9 groups condition i have still not working @Dr Atul G- LNG

Dr Atul G- LNG · ‎12-11-2023

Let me check me in my PDI.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************