Flow Designer - sequential approvals bug?

SNNoob
Tera Expert

Hello smart people!

I've built a flow designer flow for a Service Catalog item. In it, there is a 3 stage approval process (if 1st level approves, guest to 2nd level approval, etc.). See below picture.

However, weird thing is happening. If the 1st level approver approves it, the flow goes ahead and it creates an approval request for the 2nd level, that's all working OK. But, for some reason, it also reopens the 1st level approval request (it moves from approved state to requested state. Same record gets updated). Same thing happens with 2nd & 3rd level too.

I obviously don't want the same people have repeated requests form approval. Any ideas on what's the issue here? find_real_file.png

10 REPLIES 10

Sushma R1
Tera Expert

I'm curious to know why you're next level of approvals are nested inside first?  what if you do something like this ?

find_real_file.png

 

 

Tried something like this, no effect.

SNNoob
Tera Expert

Hi @Sushma R , thanks for your reply! That picture is from an older version of SN I guess, so it's not possible to do something like that. Besides, logic wise, this works fine, I just don't understand why it reopens past, approved approvals.

Sebastian L
Mega Sage

I've seen a similar bug, and we made it work with a "Wait for a duration of time" and had it for like 30 seconds after the item was approved, and before it went to the next case. Our bug was more that it just skipped the next approvals if there were more "Ask for approval" in a flow, and setting a timer somehow helped.

Since then we remodelled the flow, so it was not necessary any longer, but I came across this bug in Quebec. 


Best regards,
Sebastian Laursen