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Flow designer update trigger conditions

Debasis Pati
Kilo Sage

Hello Team,

I have one outbound integration setup with one third-party tool.
Once a incident is created(and assignment group is x) the incident needs to be created on the third-party system .I have created a flow and got the response and did set the number into correlation id field successfully.

Now i want update as well if my incident gets updated then which value got updated accordingly dynamically i need to build the payload.(Also integration for this not trigger for all the fields update only some fields like state additional comments etc.)

Now if i created  a update flow one new then what conditions i should keep so that it wont go on loop and also i need to find which field/fields got updated if they need to be updated in the third party system then only i will trigger the integration otherwise not.

Also if both of these can be done in one flow or two flows needed i need help on the conditions of the flow what i should put so it won't go on loop and it should do the job as needed.

@Ankur Bawiskar any suggestions?




10 REPLIES 10

@Debasis Pati 

how would you know which field got updated when? you can check sys_audit table for this

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader