Flow designer - Using Inbound email trigger to create an incident
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02-27-2022 02:56 PM
I would like to use Flow Designer to create an incident record for an inbound email.
I confirmed that my instance has inbound email enabled and created a flow with a simple inbound email trigger defined. The email got processed but did not trigger the flow to create the incident.
If I tested the flow by selecting the inbound email, it worked.
I also created an email action with the same conditions as I had in Flow Designer. The email action worked and created an incident.
Have I missed something in my set-up or configuration? I would prefer to use Flow but I can't find what I'm missing.
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Incident Management
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02-28-2022 07:48 AM
Hi Michele,
Quick question. Have you published the flow? It can be an easy mistake if you haven't worked so much with the flow designer.
//Göran
Feel free to connect:
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or look at my Book: The Witch Doctor's Guide To ServiceNow
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02-28-2022 10:24 AM
Yes, I have made that mistake before but not this time :=0
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01-24-2023 01:39 PM
Did you figure this out? I am having a similar issue. Thanks.
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01-25-2023 02:09 PM
I found that when I ran a test and sent the email to servicenow, an email trigger record was created in the sys_flow_email_trigger table but with a blank name. I updated the name field and then it worked. Not sure if this is correct way to do it or not but it worked.
