Flow isnt triggering for catalog item

AnciaM · ‎07-29-2025

Debugging that I did:

Checked the run as is set to system user
Checked if all the flows and subflows were active
Catalog item active and in catalog is visible on the portal.
No logs generated for flow. No errors
In the flow designer executions ,nothing is coming up. However if I run manual steps and give the RITM raised , the flow runs.

Ankur Bawiskar · ‎07-29-2025

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

AnciaM · ‎07-29-2025

1) is flow published and added to that catalog item in process engine--DONE

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off--Waiting for approval stage

3) your instance should have only 1 Workflow on sc_request table. - this is not there in DEV.

My flow gets triggered in DEV instance. However in higher instances its not getting triggered.

Ankur Bawiskar · ‎07-29-2025

My thoughts

1) Since your REQ is Waiting for approval, the RITM flow won't kick off as already informed.

2) the OOTB workflow should be there, if it's not in DEV then how is REQ handled? Did you create custom workflow on sc_request of Flow?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Laveena-Agarwal · ‎07-29-2025

Sometimes there are issues in trigger conditions in flow.

Check it and share the screenshot of flow.