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07-24-2025 01:48 AM
Can anyone help, why is there only 1 catalog task that gets created when approved? It clearly shows 3
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07-24-2025 01:50 AM
Hi,
It looks like a sequential task creation. Once catalog task 1 is closed , catalog task 2 will be created
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07-24-2025 01:55 AM
Hi @joshmorris
you have the 3 tasks in the sequence, try to close the 1st task and you will see if the second will be created.. then close it and third should be created...
you should change the branch to do it in parallel
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-24-2025 01:58 AM
HI @joshmorris ,
1. you can use Do the following in Parallel flow logic and create tasks parallelly
or
you can uncheck wait check box on 1st 2 catalog tasks
and put an wait for condition for all the tasks to get closed after last task
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-24-2025 02:00 AM
As per image they are sequential but please check your flow config for that step
a) if Wait checkbox is checked it means 2nd one will trigger on closure of 1st and same for 3rd one
b) if it's unchecked then all 3 should get created in parallel.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-24-2025 01:50 AM
Hi,
It looks like a sequential task creation. Once catalog task 1 is closed , catalog task 2 will be created
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07-24-2025 01:55 AM
Hi @joshmorris
you have the 3 tasks in the sequence, try to close the 1st task and you will see if the second will be created.. then close it and third should be created...
you should change the branch to do it in parallel
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
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07-24-2025 01:58 AM
HI @joshmorris ,
1. you can use Do the following in Parallel flow logic and create tasks parallelly
or
you can uncheck wait check box on 1st 2 catalog tasks
and put an wait for condition for all the tasks to get closed after last task
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-24-2025 02:00 AM
As per image they are sequential but please check your flow config for that step
a) if Wait checkbox is checked it means 2nd one will trigger on closure of 1st and same for 3rd one
b) if it's unchecked then all 3 should get created in parallel.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader