Flow not triggered by Service Catalog

petercawdron · ‎10-17-2019

I have a catalog item that is linked to a flow, but the flow never fires and I'm not sure why.

It all seems simple enough to set up, but nothing happens when I order an item. Have I missed a configuration step?

If I submit a record from the portal it creates an RITM. If I then test this flow using that RITM record, the flow itself works fine and creates the catalog task record, the flow itself, though, just never gets triggered when the record is created from the portal.

Is there some system property or something I might have missed?

petercawdron · ‎10-20-2019

Okay, I've figured it out... the table sc_req_item has a business rule called Start FlowDesigner Flow that controls the activation of Flows, and it hinges on the stage being request_approved (something that's not used where I'm currently working). Once I took that into account, the flow kicked off nicely...

Thanks,

View solution in original post

danielhurtu · yesterday

In the business rule indentified above, "Start FlowDesigner Flow", I simply changed the condition to "current.stage=='fulfillment" instead of "current.stage=='request_approval", and now my flows execute correctly. This is in part because the initial stage for an RITM is "fulfillment", and NOT "request_approval" - in my environment.