Follow up date reminder email

ToniOxley
Kilo Expert

‎01-05-2021 04:57 AM

When are using the OOTB "Follow Up" field on our SN instance.

We have a requirement on the back of this OOTB field within the incident table:

1) An email notification to be sent to the "assigned to" colleague when the follow up date & time is met

find_real_file.png

Thank you and appreciate any help on this notification script

 

Internal Ref: SNOW0001332

Labels:
Preview file
33 KB
0 Helpfuls
  • 1,914 Views
1 REPLY 1

asifnoor
Kilo Patron

‎01-05-2021 05:09 AM

Hi,

Kindly use the reminder feature of ServiceNow.

https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/task-table/concept/...

Create an after insert BR and there you create an entry in the reminder table with the follow update. Then when the date is reached the email triggers.

2. Alternatively you create a flow designer with record inserted

set the wait for to the follow update field and there you can trigger an email.

Mark the comment as correct/helpful if this helps.

 

 

0 Helpfuls