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Need to search for records with specific date

Hello All, I am looking to search knowledge articles that are going to expire before 14/7/3/1 days from the current valid to date. I have written my code in Workflow if activity; answer = ifScript();function ifScript() { var a = "valid_toRELATIVEEE@d...

Clear/cancel auto populated 'Requested_for' field

Hy Guys, I am having a bit of trouble to figure how to clear the value of a field 'requested for' type in the form. The problem is that this Item is under the Technical catalog and does not appears in ServicePortal, so an UI policy have not helped me...

Sue143 by Tera Expert
  • 1092 Views
  • 5 replies
  • 1 helpfuls

Service Catalog in Now learning

Hi, I am preparing for the certification for CSA. I see that now learning interface for CSA has changed completely. I spent more than half an hour trying to find the documentation in the learning path of CSA to read about Service Catalog. Can anyone ...

Community Alums by Community Alums  
  • 1317 Views
  • 4 replies
  • 2 helpfuls

I want to delete the attachment of RITM if I delete the attachment from REQ. I have already used some code to copy attachments of RITM and REQ.

I had a requirement where I had to copy the attachments of RITM into REQ. And also If I delete the attachment from REQ the attachments from the respective RITM should also get deleted.  I have applied some Business Rule but it is deleting the other a...

Resolved! Creating portal for scoped application?

As a Product owner, I want to build a service portal for 'Ticketing order' table created in custom application scope, So that Callers can see their records in it   Acceptance Criteria: Either Portal or UI builder can be used to fulfil this requiremen...

Snow Guest by Tera Contributor
  • 2007 Views
  • 5 replies
  • 1 helpfuls

Resolved! Remove Tags from Virtual Task Board

I have a Visual Task Board from our Incident table and the lanes on the board are by assignee.  I have created business rules to add tags to the cards on the board when the state of the incident ticket changes from New to Assigned to Work in Progress...

stevezempke by Tera Contributor
  • 2164 Views
  • 10 replies
  • 2 helpfuls