if ( g_form.getDisplayBox('business_application').value == 'Phoenix - General'){ alert('You will be redirected to "OneAccess" to request access to this application. \n\n IMPORTANT: Before Phoenix can be used, the Prime application must be ins...
Hi all, There is record producer which extends to Incident, when the watch list field on record producer is empty two default user should be added in incident, if we add any user in watch list field during creation that user along with the two defaul...
I've build a query in server script Condition field: gs.hasUserGroup()!="7030ea441bf6f3008d9f76e1dd4bcb2d" Something was missing in my query help me to do so.. I'm tried with role !gs.hasRole('RoleName') it was working, but requirement is group restr...
Hii all, just for a curiosity I want to understand how to populate a related list on a form when a certain field value is selected.
Hi all, I have written a Background Script on Incident table. And it is causing problem upon my new enhancements. I do not need that background script anymore. How can i stop that background script. I have tried some known methods but none of them se...
Hi all, I have a requirement to change the prefix of Auto number field in the table which I got from integration. I have tried working with changing the prefix in studio. But it is not giving me the correct output. I want to know what are the other w...
Hello All,When I try to impersonate I am not getting the "impersonate user" tab PFA the snapshot. The highlighted option is not available, how to fix this issue? is this a known issue? Please share any docs to refer. Thanks
There are many script include versions. How to delete them and keep only necessary or required versions. Thanks in advance !
I am a member of one group but I want to view all tickets on my organization l, my role is itil. What should I do to be able to view all the tickets l. Thank you
Hello Experts, I need help in understanding and solving the below scenario. In the oob normal change workflow at assess state where approval policy is used, I've created another decision, now there are 2 approvals which get triggered based on the dec...
I have many different knowledge bases, but only two oob knowledgebases are showing on the portal shown below. Also No articles are showing up here other than the one shown below
Hi All, I have requirement to ping specific IP address and need to monitor those IP's from Service now ? Please let me know process to achieve this requirement ? Thanks!
Hey Community, I've been working on a widget to create UI action buttons on the Service Portal view of knowledge articles. One of the buttons is to email a knowledge article. I want to have the article's Short Description fill the Subject line and th...
Hi, I am trying to update 'Due Date' on the Incident table for older Incidents based on the 'Breach Time' from the Task SLA (task_sla) table via a Background/Fix Script. Business Rule doesn't help as these Incidents do not get updated & will be an on...
Hi Team, I have created a reference variable ,reference is cmdb_ci table. in filter condition i would like to fetch the windows server and unix server with sub status is not decommissioning. however i am unable to dot walk and find windows server o...
