Hello Community,Hopefully someone can help and end my mental suffering.I'm trying to setup an inbound action to create a REQ & RITM. I've been able to setVariables for everything (via script) from the email body text with the exception of one: -The e...
Hello All, I stuck on below issue:We have a Manager and Rank field on a user table. Rank is a numeric. We need to get a manager or managers manager whose Rank is 11 the dot walk can be at any level.example my Manager is Rakesh who has Rank 2, Rakesh'...
Hi All, Need help to get last view or last use date report for all Published KA articles. Thanks
Hi, There is a "core_company" table for storing company data. There are empty records inserting into this table through a LDAP transform map and empty record only having the "vendor manager" field updated with the location field "hospital,Inc" which...
How to remove asset(laptop) from my assets? And after removing the asset which state we need to set?
Hi All I try to update reference qualifier for reference variable (assignment group) , should show all groups if ITIL user. for other users try to use the catalog only specific group only need to appear. Kindly help me on this requirement.
Hi All, Actually we have custom flow designer, so whever request is created ritm stage was need to set as "Waiting for approavl" then in related list approver added, So this is working fine in dev, but whever in prod, whever we create a request , the...
Can CMDB groups be linked to change requests leveraging affected CI or something like the affected CIs
I am trying to create catalog tasks based on number of rows added in the mrvs (multi row variable set) in flow designer. So i have a multi row variable set called contractor_extension and i know it returns array of object in flow designer within my ...
In knowledge management, On below of the article in service portal, When we click on the feed back of , Helpful? NO, before submitting the feedback the comments should be mandatory. How would i achieve this?
Hi Community, When modifying a Variables in Variable Set inside Catalog item in Dev Instance, I saw a duplicate Catalog Item with different sys_id, I checked upper environments to correlate which one is the original Catalog Item. I tried to delete t...
On the Catalog item I cannot find a related list to see if the catalog item is also in some order guides. Hardware items frequently get discontinued and there is no visibility on the catalog item side if these monitors or computers are in some order ...
Hi All , I have story like we have one business rule and one ui action , user asking me like revert back to baseline ootb state. Please help me on this , how can I do it like step by step. Thanks in advance.
Hi All, We have configured SLA's for one catalog item, for that particular item ---there were 4 SC Task's are attaching... The requirement is , in that 4 sc task's , we need to attach SLA for one sc task with this short description " Install". Could...
Currently I have a BR that popup a message: "Error - This field is mandatory", when trying to change a field in List View. The way I configured this message is by setting the "When to run conditions" of the BR and in the tab Actions "Add message" is ...
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