As we know, ServiceNow distinguishes between table and field level ACL rules. If both exist for a particular field, they both must evaluate to true in order to grant the specified access. I have a situation where I need a field rule to essentially tr...
Hi all, I need a solution for our agents to see (without using the "updated" or "updated by" column) if there is a new !!unread!! comment on a ticket in agent workspace. The best would be to have a new column that shows a mail symbol in front of a ...
Hi Experts, I need the list of all deleted CIs in CMDB table. Is that possible to extract it in service now? Is there any means to get the data of Deleted CIs? Please suggest a solution. Thanks in advance, Regards,Sofiya
Hi Team, I have a schedule job which is removing the users from groups and removing the roles. But I want to send a notification to a particular group with the User Name and Group details from which they are removed. I am struck with how to trigge...
I have cretaed new notiification on Change_task table, I need to trigger this notification every day. for that i created one event and firing that in the notification. created one sheduled job and added in script " gs.eventQueue('event name', ' ', '...
how to send feedback form for user when incident closed in servicenow
Hi Everyone! So, I have this script I've been trying to fix this to use the result of the query but it prints the whole table. I want to use only que result of the query and print it, but idk if I should use another glideRecord or maybe a getQuery or...
Hi there, I'm looking to implement the walk-up experience but one thing I noticed was the default font colours on the check-in page are too light (see below) I'm new to service portal development and was wondering what the easiest way to change thes...
Hi everyone, I am about to give an atempt on csa exam, can anyone suggest me to take exam in online mode or offline mode? Thanks and Regards
Hello Experts, We have BR to auto-create KB from incident. In description fields we put issue detail in multi line text. When KB created from incident then KB show all multi line text in single line. There is some issue in conversion of string field ...
I want to create a UI page which will be having a choice field and it should pop when Ui action is clicked. On the incident form when assignment group is selected , the UI page should have choice value based on that . I have a different table where t...
The idea of a standard change template having a valid to date and requiring it to be reviewed and approved again by our CAB is being discussed in my organization. Is this OOB funtionality? The idea is that once a Standard Change template is approved,...
Hello, We wish to export all the incidents which are around 90K to the excel file, is there any way to do this task. Thanks in advance.
I have enabled the property 'change.conflict.refresh.scheduled' to detect conflict only when schedule job is run . But when the schedule job is executed then only the 'Conflict' Tab section gets updated with the list of conflicting CIs, but Conflict...
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