Follow up task from customer satisfaction survey result

[Abbie4]

Hello,

We currently have a customer satisfaction survey set up for incidents. I have an objective to get a task to generate when a negative survey result has been received so that the manager of the assignment group the incident was assigned to can follow up with the person who completed the survey (incident caller). 

I can get it to generate by using a workflow, but as the asmt_metric_result table is not an extension of the task table, I then can't get any of the fields related to the survey on the task form.

I have also tried using the business rule in this post https://www.servicenow.com/community/csm-forum/create-a-task-survey-based-on-survey-response/m-p/437...

but it doesn't seem to do anything/create a task so I am not sure what I am doing wrong.

Any help would be greatly appreciated.

Thanks

Abbie 

[wysenk]

Hi Abbie4, did you manage to find a solution to the challenge you raised?