For newly created users, the "Custom" theme is not selected automatically in the backend.

[Sachithananda 1]

For newly created users, the "Custom" theme is not selected automatically in the backend. Instead, the default ServiceNow "Polaris" theme is applied. The theme must be changed manually.

[palanikumar]

Hi,

You can follow this KB artickle

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722337