Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

For web service access only account, after generating and saving the password the password needs reset fields automatically unchecked even before user changes password.

pavithra2
Tera Contributor

‎07-08-2022 06:22 AM

For web service access only account, when Iam trying to reset password, enabled password needs reset field and then saved it. But after saving the password the password needs reset fields automatically unchecked. Due to this not able to reset password after login. 

0 Helpfuls
  • 880 Views
1 REPLY 1

harun_isakovic
Mega Guru

‎07-09-2022 05:35 PM

It makes sense, because WS only access accounts cannot access the UIs. 

Just type the new password in the password field and save. There will be no indications but the new password will be saved.

0 Helpfuls