We have a sizable number of groups/departments/users who need to use SN tasks in an unorthodox manner. For example, some itil users create an incident to document that they verify weekly/monthly backups on their systems. Other groups create incidents...
Hi All, I'm looking at finding a way to update a field based on a date field's expiry. It seems this may require some Scripting.I'd like to be able to populate a read only field (u_change_window_exceeded_) to display the value of 'Yes' based on the...
I have a request to print out the attachment names of this change request.As you can see there are a total of 11 attachments and when I Try to print, only the first line will show and the second line gets cut off.Is there any way to have the attachme...
Hello,I have a requirement where I should have to remove the ability to fill new fields every time we create a std change record, Instead we're required to make choosing the template for std change as mandatory.The solution I proposed was to make the...
In SNOW If I resolve an Incident then re-Open it does the SLA clock continue or start new?
The Requested for field is always set to whoever is creating the request (the person presently logged in). I'm trying to make it something different and all my attempts have failed. Ultimately, I'd like it to be the name of the person that is ent...
Hi,I'm setting up software asset management and SCCM is the source. I'm using the 2012 r2 plugin and everything seems good except the Software Usage (cmdb_sam_sw_usage) table isn't getting populated. Looking at the wiki, it says SCCM can populate...
Hello, We are in the process of implementing IT Asset Management. We looked into ServiceNow Discovery and it has all of the asset management discovery capabilities that we need, unfortunately the tool is out of our price range.We are looking into set...
We have a concern that, will the System Log table [syslog] and Deleted Records table [sys_audit_delete] be clean up by Service Now periodically, or will these two tables keep growth?
Hi All,When using an onChange client script for example a true false field, how do you make it revert back when the value has been changed back to its original.As it stands my script will work but wont revert back when the value has changed back to w...
On Time Cards, when is the time card 'Processed'? We've seen when the time card is approved, it can go into a Processed state or stay in an Approved state. Unable to see when, why, how it is happening.
Hi,A tag is created with no owner and some label entries. It has a particular group specified.Now that tag is duplicated each day in tag table. Every day 3/4 tags are getting created with the same name in tag table(system definition->tags) and duplic...
Hi all,I need to create several widgets that display incidents filtered by region. The presets that I can add only filters by user and incident status but in that case the user it ´s the same for all regions.Thanks in advance
How do you show line break while using Annotation, For example if I want to number static information on a form
Hi,Was wondering if anyone has had an issue where a user may be using the instance as normal and then suddenly clicking on anything else stops working.If you open a new tab it just stays as a blank screen.This is due to the session appearing to still...
