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Resolved! SLAs and Reporting

Hello Community,  Was wondering if those who are familiar with SLA's and reporting on them could help me out.  Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...

Resolved! Building UI page including JQuery

I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290  I keep receiving an error when i place the code inside the HTML block.   This is my first U...

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sbolton by Mega Expert
  • 4275 Views
  • 7 replies
  • 0 helpfuls

Add information box to form

Can I add UI macros to a form that is not a record producer?   In the record producer there is an option to add UI macros but I do not see them on the actual form.   I am trying to add an information area to a label.   The available options that i kn...

sbolton by Mega Expert
  • 2470 Views
  • 2 replies
  • 0 helpfuls

Resolved! Adding an "Apply Template" Button

Hi everyone,  As a part of an update, we looking to add an "Apply Template" button to our Incident form.   We want it to work exactly like our context menu but wanted more visibility.   The problem is that I can't seem to track down where the "Apply ...

turnea by Mega Expert
  • 4077 Views
  • 2 replies
  • 0 helpfuls

Resolved! Move update changes to a different domain

I goofed and made changes in a subdomain instead of applying the changes to a higher one in our domain separated instance. I need to apply the changes across multiple domains. Can I easily move this to the higher level domain easily or have the chang...

KB15 by Giga Guru
  • 2908 Views
  • 3 replies
  • 0 helpfuls

Resolved! Do Record Producers Create Records as an Admin?

I am troubleshooting an issue with an ACL that restricts "read" access a field called "Default assignment group" on cmn_location to the roles user_admin and admin. There is a client script on incident that sets assignment_group to Location.Default As...

seberly by Giga Expert
  • 2059 Views
  • 4 replies
  • 0 helpfuls

extract text from HTML field

Hi,  I have a custom HTML field in a table. In business rule I want to extract a plain text from that field.  In client script I used below code and it is working. But in business rule it is not working. Let me know what I need to do in Business Rule...

Resolved! Read ACL on Incident - Troubleshooting

Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents.  Type: RecordOperation: readName: Incident  ourUser = gs.getUser();department = ourUser.ge...

jshatney by Mega Expert
  • 3711 Views
  • 5 replies
  • 3 helpfuls

Resolved! Radio Button - Survey Question

Hello Team,  Can anyone please let me know whether it is possible to include the wordings instead of numbers in Radio Button (Variable Type) in Surveys?

chennaiman by Kilo Expert
  • 2571 Views
  • 2 replies
  • 0 helpfuls

Rollback Changing Approval Number to 'GAPRV'

In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no lon...

Community Alums by Community Alums  
  • 3058 Views
  • 9 replies
  • 0 helpfuls

Patches, Hot Fixes, and Upgrades

What is the best practice for applying patches, hot fixes and upgrades. Are there people that never upgrade or on the other extreme does any one apply ever hot fix the second it comes out. I asume that neither of thoes are true, but I am looking to k...

dneedham by Kilo Contributor
  • 2284 Views
  • 1 replies
  • 0 helpfuls

how to create dynamic encoded query

Hi ,   Goal: to calculate incident opened in each month until the current monthQuestion: Can i use a dynamic placeholder( date ) in gs.dateGenerate() method.   Details: I am trying to use gs.dateGenerate(placeholder for a date value) by supplying the...

Change group display name

First post, be kind.  We recently did a fast track implementation and go-live of ServiceNow.   Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd lik...

kchorny by Tera Guru
  • 4211 Views
  • 5 replies
  • 1 helpfuls