Hello Community, Was wondering if those who are familiar with SLA's and reporting on them could help me out. Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...
I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290 I keep receiving an error when i place the code inside the HTML block. This is my first U...
Can I add UI macros to a form that is not a record producer? In the record producer there is an option to add UI macros but I do not see them on the actual form. I am trying to add an information area to a label. The available options that i kn...
Hi everyone, As a part of an update, we looking to add an "Apply Template" button to our Incident form. We want it to work exactly like our context menu but wanted more visibility. The problem is that I can't seem to track down where the "Apply ...
I goofed and made changes in a subdomain instead of applying the changes to a higher one in our domain separated instance. I need to apply the changes across multiple domains. Can I easily move this to the higher level domain easily or have the chang...
I am troubleshooting an issue with an ACL that restricts "read" access a field called "Default assignment group" on cmn_location to the roles user_admin and admin. There is a client script on incident that sets assignment_group to Location.Default As...
We are currently using the 'create a problem', 'create a defect' etc... from the incident form but I don't see where there is an UI action for 'create a task'.
Hi, I have a custom HTML field in a table. In business rule I want to extract a plain text from that field. In client script I used below code and it is working. But in business rule it is not working. Let me know what I need to do in Business Rule...
Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents. Type: RecordOperation: readName: Incident ourUser = gs.getUser();department = ourUser.ge...
Hello Team, Can anyone please let me know whether it is possible to include the wordings instead of numbers in Radio Button (Variable Type) in Surveys?
In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no lon...
What is the best practice for applying patches, hot fixes and upgrades. Are there people that never upgrade or on the other extreme does any one apply ever hot fix the second it comes out. I asume that neither of thoes are true, but I am looking to k...
Hi , Goal: to calculate incident opened in each month until the current monthQuestion: Can i use a dynamic placeholder( date ) in gs.dateGenerate() method. Details: I am trying to use gs.dateGenerate(placeholder for a date value) by supplying the...
Hello, Does anyone know how to restrict the visibility to only selected users (or a group) for a Service Catalog item variable field? My catalog item contains 2 variables: 1 that asks a question and a second that I'd like to use to store the XML ...
First post, be kind. We recently did a fast track implementation and go-live of ServiceNow. Everything is working pretty well so far, but our third-party implementation team has closed the project and we still have some outstanding things we'd lik...
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