Ok, this is driving me mental as I know it can be done I just don't know how it is done. We have a production service which is doing this feature exactly as describe but I cannot recreate it in a test environment to document it.So here is the scenari...
Hi-I have been trying to figure out how an assignment group is set automatically when a new request is generated. I created a new workflow, and for some reason, I can't get this field to populate automatically. This is the first workflow I've don...
I implemented this script I found through the wiki:Name: Hide List Collector Filters Sectionfunction onLoad() { document.getElementById("ep").rows[0].style.display="none"; document.getElementById("ep").rows[1].style.display="none"; // Hi...
In service portal under view all request how to display catalog item nameService portal,Select request-> view all request 2. Select view all button3. Details will be displayed in table format.4. Here I need to add status and catalog item ...
After creating an incident, when attempting to assign a primary assignee from the available user list via the "Visual Task Board" I get a 'Reference Qualifier Violation' and the incident remains unassigned. Has anyone seen this ?
Could somone confirm if STARTTLS is a supported encription type? We are trying to utilize our own O365 email service for outgoing emails and not finding that option. SSL and TLS fail to connect in any configuration on port 587.Please advise if ther...
Trying to have a survey go out 1-2 days after an Incident is resolved. Seems like an easy thing to do but nothing seems to work. My current trigger condition just states when an Incident is resolved by a particular team, to send the survey. This work...
I'm having an issue with getting help text to work on check box variables. Out of box there is a UI policy that is hiding the Show help (show_help) check box on the variable record. I updated that UI policy so I can check the Show help box to turn he...
"Requested by date" field of change Request : What is the definition and why this is used?Please dont guess, if you know the exact answer then only help.
Hi,I need to develop a requirement where a link should be placed on a specific ticket type form and opens the content in a new tab.The link is a PDF a want to upload, somehow, to my SN instance instead of an external link.I've tried a lot of things, ...
This yellow icon comes from which pageclas:sn-widget-list-action icon-delete un-favorite i Inspect class based on this. We have to write script right ..in which way to query this ..suggest me guys...In th...
Hi Guys,When the Status has to change from "Resolved" to "Closed", it is changing from "Resolved" to "Build in progress" and again from "Build in progress" to "Closed" in one second which is increasing the re-open count. Please refer to the screensho...
It seems that we cannot redirect to Service-now.com using domain name something like this: service-now.ourdomain.com.Can I found somewhere in the documentation that this feature is disabled or should it be possible?
Hi Folks,I have a question regarding Service catalog. I am trying to understand the difference between sc_req_item & request _item. Can someone explain me the difference between the two.Thanks,Ashley
In the list view for Hardware assets, I would like to bulk update any particular field such as Location or Model Category. Is this possible? Thanks.Jason
