- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2023 08:23 AM - edited 07-27-2023 08:23 AM
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.
ServiceNow support says this is OOB, but I can't believe this was intended.
#encryption
#crypto
#attachments
Solved! Go to Solution.
- 7,855 Views
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2023 12:15 PM - edited 07-27-2023 01:51 PM
HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --
update the optional_attachment_encrypt UI macro.
OOB config:
Updated:
You also need to comment out these lines:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-27-2023 12:15 PM - edited 07-27-2023 01:51 PM
HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --
update the optional_attachment_encrypt UI macro.
OOB config:
Updated:
You also need to comment out these lines:
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 06:54 AM
I was looking for something like this and tried your solution, it worked and it defaults "None" but still it selects the encryption by default when the "Attachment" pop-up loads.
Even if we provide selected="Selected" it still goes for encryption. The only way is to select "None" and choose the attachment.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 07:22 AM
Can you post your optional_attachment_encrypt UI macro for me to review? Also, please make sure you have updated the system property per Todd's post below.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2023 07:43 AM