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07-27-2023 08:23 AM - edited 07-27-2023 08:23 AM
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.
ServiceNow support says this is OOB, but I can't believe this was intended.
#encryption
#crypto
#attachments
Solved! Go to Solution.
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07-27-2023 12:15 PM - edited 07-27-2023 01:51 PM
HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --
update the optional_attachment_encrypt UI macro.
OOB config:
Updated:
You also need to comment out these lines:
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10-26-2023 08:40 AM - edited 10-26-2023 08:43 AM
Your macro looks fine. And on the system property, apologies, I was thinking of this one glide.attachment.encrypt_by_default. Set it to false. Update that and let us know if it worked for you.
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10-26-2023 08:56 AM
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10-26-2023 08:58 AM
hmm... you may want to open a case with HI on that or see if one of the ServiceNow employees on here will comment.
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12-13-2023 11:55 AM
Hi Ashra,
I am experiencing the same problem like yours. Have you found any solution for this?
Thank you,
Nanditha
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06-25-2024 08:56 AM
Sorry for late response. I completely forgot about my post.
I fixed it by disabling the table specified in the "Encrypted Field Configurations" (sys_platform_encryption_configuration_list).
I have disabled for the table incident and requested item (type = Attachment).
This fixed my issue attachment encryption issue.