Forced encryption on attachments

Kim Sullivan
Tera Guru
 

Since upgrade to Utah, all our attachments are being encrypted.  In Tokyo and before there was a checkbox here to choose to encrypt.  That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended. 

2023-07-20_8-49-50.png

#encryption

#crypto

#attachments

1 ACCEPTED SOLUTION

Kim Sullivan
Tera Guru

HI told me to post on community and this was an OOB setting.  I spent another 3 hours on it and figured this out -- 

update the optional_attachment_encrypt UI macro.

OOB config:

OOB.png

 

Updated: 

Updated.png

 

You also need to comment out these lines:

KimSullivan_0-1690491092953.png

 

View solution in original post

24 REPLIES 24

Your macro looks fine.  And on the system property, apologies, I was thinking of this one glide.attachment.encrypt_by_default.  Set it to false.  Update that and let us know if it worked for you.

I dont have the property glide.attachment.encrypt_by_default. when I tried to create it, I got the  "Error Message

Not allowing set of unsafe property value: glide.attachment.encrypt_by_default=false
"

hmm... you may want to open a case with HI on that or see if one of the ServiceNow employees on here will comment.

Hi Ashra,

 

I am experiencing the same problem like yours. Have you found any solution for this?

 

Thank you,

Nanditha

Sorry for late response. I completely forgot about my post.

I fixed it by disabling the table specified in the "Encrypted Field Configurations" (sys_platform_encryption_configuration_list).
I have disabled for the table incident and requested item (type = Attachment).

This fixed my issue attachment encryption issue.