Forced encryption on attachments

[Kim Sullivan]

Since upgrade to Utah, all our attachments are being encrypted.  In Tokyo and before there was a checkbox here to choose to encrypt.  That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended. 

#encryption

#crypto

#attachments

[ankita1506]

Hi Sadrudeen, how did you disable the table & type from " Encrypted Field Configurations" table. I tried opening this table & I am getting a blank page no Table or type option.

Also, do we need to modify the macro also after disabling Incident & RITM from this EFC table?

[Sadrudeen]

1. Elevate your Role
2. Set Value 'false' for the system property - com.glide.encryption.enable_attachment_key_ui
3. Go to "sys_platform_encryption_configuration" table and add an entry for the attributes Table and Type.

this should work. 

[Steven Parker]

ServiceNow released a KB on this although the code isn't accurate (they left the choiceValue variable in the fixed code populated with the jvar_current_encryption_model):

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1560873 

But I do have a question...why do we need to comment out lines 34-36?  It seems to work fine without that commented out.

[Kim Sullivan]

In my instance, a default encryption is being applied for all my users.  I needed to comment out those lines, so that wouldn't happen.

If it works for you without... great!

[Steven Parker]

Ahh gotcha!  Thanks for the very quick reply.  Apologize about my first post as that came off as rude...I was frustrated with ServiceNow's own KB having the code wrong (see my previous post as I've updated it).