Forced encryption on attachments

Kim Sullivan · ‎07-27-2023

Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended.

#encryption

#crypto

#attachments

Kim Sullivan · ‎07-27-2023

HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --

update the optional_attachment_encrypt UI macro.

OOB config:

Updated:

You also need to comment out these lines:

View solution in original post

Anupriya23 · ‎06-20-2024

I am facing the same issue only with HR module, all the attachments are getting encypted by default when property com.glide.encryption.enable_attachment_key_ui is false in the syatem.

Modifying macro doesn't help, started happening after washigton upgrade it seems .

checked the Column Level Encryption (CLE), which is active true for HR cases but also unable to deactivate these by our own.

BelenDB · ‎07-12-2024

Hi @Kim Sullivan , your solution worked perfectly for me 🙂

Thanks a lot!! I was struggling making the -None- as default option.