Forced encryption on attachments

Kim Sullivan · ‎07-27-2023

Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended.

#encryption

#crypto

#attachments

Kim Sullivan · ‎07-27-2023

HI told me to post on community and this was an OOB setting. I spent another 3 hours on it and figured this out --

update the optional_attachment_encrypt UI macro.

OOB config:

Updated:

You also need to comment out these lines:

View solution in original post

Anupriya23 · ‎06-20-2024

I am facing the same issue only with HR module, all the attachments are getting encypted by default when property com.glide.encryption.enable_attachment_key_ui is false in the syatem.

Modifying macro doesn't help, started happening after washigton upgrade it seems .

checked the Column Level Encryption (CLE), which is active true for HR cases but also unable to deactivate these by our own.

BelenDB · ‎07-12-2024

Hi @Kim Sullivan , your solution worked perfectly for me 🙂

Thanks a lot!! I was struggling making the -None- as default option.

Hames_MLH · 2 weeks ago

Hey Kim, I know this post is 3 years old but I wanted to know if you did anything for the newer popup with the two buttons "Upload without Encrypting" and "Upload and Encrypt" that does not exists on your popup.

Kim Sullivan · 2 weeks ago

Hi - our catalog item widget doesn't prompt us for that. I believe because we are using an older version.

Hames_MLH · 2 weeks ago

Yeah, that newer version is going to be "fun" to deal with. Thanks for the reply!