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Forced encryption on attachments

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Kim Sullivan
Tera Guru

‎07-27-2023 08:23 AM - edited ‎07-27-2023 08:23 AM

 

Since upgrade to Utah, all our attachments are being encrypted.  In Tokyo and before there was a checkbox here to choose to encrypt.  That is now gone and none is not the default option.

ServiceNow support says this is OOB, but I can't believe this was intended. 

2023-07-20_8-49-50.png

#encryption

#crypto

#attachments

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Kim Sullivan
Tera Guru

‎07-27-2023 12:15 PM - edited ‎07-27-2023 01:51 PM

HI told me to post on community and this was an OOB setting.  I spent another 3 hours on it and figured this out -- 

update the optional_attachment_encrypt UI macro.

OOB config:

OOB.png

 

Updated: 

Updated.png

 

You also need to comment out these lines:

KimSullivan_0-1690491092953.png

 

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Anupriya23
Tera Contributor
In response to Kim Sullivan

‎06-20-2024 07:29 AM

I am facing the same issue only with HR module, all the attachments are getting encypted by default when property com.glide.encryption.enable_attachment_key_ui is false in the syatem.

Modifying macro doesn't help, started happening after washigton upgrade it seems .

checked the Column Level Encryption (CLE), which is active true for HR cases but also unable to deactivate these by our own.

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BelenDB
Tera Contributor

‎07-12-2024 12:05 AM

Hi @Kim Sullivan , your solution worked perfectly for me 🙂

 

Thanks a lot!! I was struggling making the -None- as default option. 

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