Forms: Users able to submit form with blank mandatory fields

[adrian_v]

We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollection of how they were able to submit the records either. Has anyone experienced this issue before?

-We've already tested against keyboard and mouse events and found no discrepancies.

[Aaron40]

What about automated processes such as inbound actions that don't rely on mandatory fields?

[adrian_v]

The only inbound actions that we use it to capture user responses via the content listed in an email's body. That content is then captured in the record's Activity Log.

[shabaab_mazhar]

We have Incident and Incident Task related. When the User was adding notes on the Incident task the notes needs to be captured on the Parent Incident record too, in that case when the Parent Incident records field was empty it was trying to create a new incident with blank information.

Check for any parent and child relationship and if any business rules is trying to create a parent records instead of just updating.

[adrian_v]

In our case the fields are set to mandatory based on certain field changes. So as listed in my last response we are having multiple mandatory fields. For whatever reason one field out of the list is somehow being disregarded.

The most interesting point I did not cover is the fact that if a ticket is transferred without this mandatory field being filled in; the next group is unable to update the record without making a selection.