Dear ServiceNow Community, First time posting so I hope I found the right place for it We are planning to manage our mobile phone contracts in ServiceNow.In our case every mobile phone number would be a separate contract which can be assigned to a u...
Hi folks,Just been asked by my colleague who is a Functional Spec Analyst who is writing a documentation about ServiceNow Security, one requirement is about two layers security protection, I know ServiceNow has username and password to identify a use...
i have requirement my requirement is that i have to add two images on caller field one is vip icon and second is security icon i tryied many solution from community but no any single work i tried this code on style but in incident list view overla...
We have one existing workflow currently after raising request it automatically assigned to particular assignment group. This functionality already added in workflow only. Now we have requirement based on one of the catalog variable it should be assig...
Hi all, does anyone have an idea how to link a catalog item to an existing standard change? The requirement is: Once a requestor fills and submits a service catalog request, it should link to a particular existing Standard change
Hi All, Ex: P1 Response SLA is created upon incident created, when Assigned To a engineer, it will be completed.i would like to start P1 Response SLA again upon some X field change/update on the form. is it possible?
I have a field called Pickup location , which is dropdown and has 2 values 'external' and 'internal'. so when we provide 'external' the form annotation and field should populate which is happening, but when I save the form and then change the Pickup ...
Hi All,I am having a variable set which contains an attachment (custom widget) drag and drop attachment button kind.It is used in 5 catalog items. In one catalog item(itemA), the attachment (custom variable set) has to allow only 1 attachment , multi...
Have anyone done integration setup with Servicenow and Rulebook(finance application).If yes what all are the pre-requisites and steps followed for the 2 way integration.Regards,Debasis
We have one existing catalog item. now requirement came so need to change assignment groups based on one of the variable field present on catalog item.How can we achieve this scenario?
Hi,I am not able to find any documentation of ServiceNow for these two properties:glide.ui.syntax_editor.autocompleteglide.ui.syntax_editor.polarisCan anyone enlighten on what exactly is significance of these properties are and link to docs if any.Si...
Hi Experts, I got a requirement to display a variable inside the Mutli-row variable set when an option is selected from a variable which is present outside the variable set. Below is my requirement: If the drop-down value "Medical" is selected from t...
Hi All, Can we check if the incoming mail is high importance? if it is the priority of the incident created needs to be critical, TIA.
Hi All - We recently upgraded to Vancouver, we are using agent workspace in previous versions.How can we configure Service Operations Workspace for incident and Service Catalog management. Thanks,
There is a difference between date time field. We have our system time zone on Europe/Paris, but the backend value of any date/time field is showing on UCT time zone, for which we are facing issue on integration as on the JSON payload it is taking UC...
