Resolved! XML record producer
Hello community. How do I import XML of record producer? Thanks!
Forum Posts
Multiple Variable Types in One Question
Hi All! I'm creating a new catalog item, and I have a request to have more than one variable type under one question.They have requested a field called Date Range (single line text) but they would also like the option for the user to select a check b...
Tiny Mce attributes - Vancouver
Hi All - After Vancouver upgrade, we see toggle theme option in toolbar. what is the functionality of toggle theme? Thanks!
Run scheduled job on china timezone
Hi Team,I have created one scheduled job which I need to be run on 1 day of every month at 12 am in China time zone or user timezone.Can someone please help me here?
Resolved! Portal once i click on All tickets then i want move the positions of the closed and open incidents
Hi,Portal once i click on All tickets then i want move the positions of the closed and open incidents. Once i click on "All Tickets" then will redirect to the below page. like as per my screenshot i want to move the places of the closed incidents, o...
Resolved! Is it possible to create incident by teams chat?
Hi All. I'm newvy in servicenow ITSM.Our team want to use e-mail and teams chat for creating and checking instances.E-mail setting is fine but i have some trouble with teams.I already make instance to notify incident creation. Please check image. Th...
Report on Users that have the ITIL role but are not part of the ITIL role groups
We have two groups that grant the ITIL role and I am trying to find a way to report on users that have the ITIL role, but are not part of either of those two groups. This way I can see if it's coming from a different group they are a part of or had ...
Client script for decimal points
Hi everyone iam using this script, to check if somebody enters number or not, if it is not a number then it should show alert and if it is number then it needs to be in this format $12.00. but the code is not working even when a number is entered it ...
Need client script
For a variable (number) - it should accept only whole number ex:12 after that it need to autopopulate as ($12.00) including decimal and dollar symbol.If alphabets or or any other apart from whole numbers are entered then it should show error.
Round Robin Assignment Rule
Hello, We need to implement round robin assignment rule on one group " Globla incident" where Group members works in Three regions APAC, EMEA and AMER. all Agents are in "Global group as well as Regional Groups ( APAC, EMEA and AMER - based on thei...
How to get the Parent record created by NAME on Email body using notification script
Hi Everyone, I have any requirement to get the parent record Created By NAME(i,e sys_created_by) on notification body by using email notification script. Notification triggered on child table. I have coded the below lines of script and it's getting c...
BR runs for some admin users and not for others !
Hi ,I have a before Business Rule on the table 'problem' with error msg displayed that prevents the change of state from 'open' to 'resolved' or 'closed' if the problem still have open tasks . There are no conditions based on the role or user in the ...
I want to auto populate Issue location, CCID, Simphony ID based on the opened for
Hi,I want to auto populate Issue location, CCID, Simphony ID based on the opened for.But here Issue location and Simphony ID is coming from CCID table sys_user (user) table screenshot: CCID Table has Simphony ID and Issue location: Thanks,Sreenadh ...
How to set primary email disable by default on preferences for some specific notification
Hi Team, I have requirement to create email notification for assignment group member once SR task is assigned to them. But it should be allow to subscribed users whenever they needed. OOTB the notification preferences primary email is automatically e...
Typeahead Search is not working in the Employee Center Portal
Hi All,I have a widget that using the 'Typeahead Search' widget.When I'm using it from the Service Portal it works (returns the requested query) but when I use the same widget in the other portal, it's not working (no matching found).Does anyone know...
