Hi community,We are currently setting up SLA definitions and adding service business hours including public holidays.I wondering if there is a possibility to import such official calendar details into servicenow by using external data like csv, outlo...
I have a UI Action on cmdb_ci_computer form and I need to pass that current sys id from the Action to the Client Script UI Page called.
Hello, I'm trying to automate translation option in Knowledge base, knowledge articles. Usually when an article is created either an automatic draft is created based on selected language and then it will be approved by appropriate user and then it wi...
Hi thereIs deleting an Update Set would impact anything on system? Will the versions created for all code changes under a configuration will be eventually deleted when an Update Set is deleted after removing changes under it? I thought, an Update Set...
One of our service now admin . She is not able to delete forum users from the group.She still has sn_forum_admin , sn_communities_admin roles. In that form. She is not having delete button option. Only update option is there.Before Vancouver upgrade....
Hello All,Like I have created one catalogue item and if the user submitted that form those details in the form should be automatically populated as a record in custom table not in RITM table.Could please help me on this As of now I have not created a...
Hello, Everyone,We are using a wait for condition in flow designer. Later that it have a for loop (for each item in) on the list collector variable. However, values are not getting in this loop. Same happening in the below action as well, variable da...
I'm trying to create a custom button to add sc task manually .But its not working.Please find the screenshot On clicking the button, a pop up is coming showing "no records selected" and on selecting the existing task record, and then clicking "create...
We are being asked to add an additional option to the Service Availability (service_availability) TYPE column. Currently, there are 7 options there (Daily, Weekly, Monthly, Annually, Last 7 days, Last 30 days, and Last 12 months), but a new requirem...
Hi Team, I need to hide Closed and Cancelled state choices. and i have wrote onload client script.g_form.removeOption('state' , 'closed') its not working. And i have to hide on hold and resolved, when state is New. How can i do thi...
Hello Everyone, We are going to set-up new instance for one of our client. We have loaded foundation data in our instance, now we have received 300+ user record and we have created each entry in sys_user table. The next task is to send credentials to...
How to set The field “Assignment Group” is by default filled with the Incident Support Group of the internal Service Offering linked to the catalog item. The RITM assignment is therefore by default assigned to that group.
What is the difference between the .do and .form
Hello All, Like I have a field called manager and which is referring to sys_user table so, when user login to the system and try to create the request in portal the manager field should autopopulate the logged in user manager and it should a have sel...
Hi All, I need to make few fields read-only on RITM based on 1 sc_task closure. There are totally 5 tasks, but I want to make the fields read-only after 2nd task. Kindly suggest the way to proceed I only have short description name unique for all th...
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