User unable to see reports on dashboard
Hi all, A user is unable to view reports on their dashboard that was working fine. Any help would be greatly appreciated. Thanks,Mallika
Forum Posts
Changes exceeding the change window
Hello. Does anyone have a change process that includes extending the change window once it has begun? For example, a change is going to exceed the change window and the change assignee gets approval from the CAB to extend the window. Do you require t...
After clicking ( . . . ) Email work note gets genrate
I have noticed that when we go to more options [ more options is on right corner upside ( . . . )] in a RITM and by clicking "Email" button. The notification that an email was sent is added as a work note even if no email was sent. The work note sho...
Changing currency of request via scripted rest api
We have a scripted rest api what is based on the incoming JSON message it raises a catalog item (request, request item and tasks). All works fine, except the price field in the request. While the amount is passed over correctly I can't seem to find a...
Database view
Hi Community, I created a database view between sys_audit and change_request as we need to report on those change requests that has been extended [planned start/end date have been changed], however I cannot make it to work. Anyone who can advise what...
Getting "cannot read properties of null (reading parentNode)" error
I have written a onLoad client script to hide an annotation along with the fields inside it. if (cmdbtableservice == 'cmdb_ci_computer') { document.getElementById("functionalresponsible").parentNode.style.display = "none"; documen...
Error on ServiceNow Jira Integration using the Integration Hub
Hi ServiceNow Community Developers, I am working on a ServiceNow Jira integration and I am using the integration hub to achieve that functionality. Initially my integration was working fine in our Sandbox instance but then we upgraded our Sandbox ins...
Scripting
Hi everyone , I am unable to understand this script , can anyone please explain this script how it will work with comments .function onSubmit() {var action = g_form.getActionName();if (action != 'close_incident' && action != 'resolve_incident')return...
Free Voucher for CSA
Hi, When will the ServiceNow provide CSA vouchers for free. Thanks & regards,Vasanth.
Check if the last updated is less more than 2 hours and less than 5 hours
I need to implement a validation rule to ensure that the updated date of a record falls within a specific time frame - specifically, between 2 hours and 5 hours after the record was last updated.
Resolved! Calculate duration from variable in a Catalog item.
I am still working with workflows, not flows. I have a need to flag an SCTASK as a high priority if the entered in the date/time variable on my form is less than 4 hours from the current date/time. 1. There is a field called "Request Date/Time" whic...
Variable set with multiple check boxes
I have created a variable set with multiple check box type variables and want to make the variables read only on SC task and RITM. I have created a catalog UI policy but it is not working.
add user or group if user is not active in user activity in workflow
i make workflow on requested item table then i add approval activity in that use user approval activity i select in active user now i want if user is in active then it check and another active user generate approver in requested item table how to fix...
Approvals are not triggering
Hello Team, Requirement : On catalog form have mrvs variable set(based on row creating multiple requests) and in mrvs there is brand(there are 10brands)variable ,based on brand triggering approval but sometimes it is not working . Through workflow i ...
Resolved! Copy currently inserted attachment
Hello TeamWhen attachment is added to sc task we need to copy it to ritm.but only currently inserted file/files,not those inserted yesterday and so on any advice on script in BR on attachment table.
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