Forms: Users able to submit form with blank mandatory fields

[adrian_v]

We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollection of how they were able to submit the records either. Has anyone experienced this issue before?

-We've already tested against keyboard and mouse events and found no discrepancies.

[ryadavalli]

We also experienced the similar problem, but it is the UI policy which is making the fields mandatory. What could be the reason?

[Anurag Tripathi]

if you are on fuji...then check for client scripts on parent table that might have "inherited" checked

[gbernie]

We have found that some browsers and their versions enable our staff and customers the ability to not populate the mandatory fields and in some cases show field etc that should have been hidden. (Internet Explorer is the main pain point)

[andrewdunn]

Hi - we had the same issue and found it to be how the user fills in the form. This is what occurred;

• User completed sections of the form (not the mandatory section)
• They then closed their internet browser or shut down their computer
• At no time was the submit button selected
• The final ticket was in the system but the mandatory fields were blank.

Not sure how to resolve this but found it to be an exception rather than an issue

Hope this helps

cheers

[Jim Coyne]

As Doug Andrews mentioned earlier in point #2, there is more than likely an error in one of the Client Scripts.   The real unfortunate part of client-side script errors is nothing else will load/run once one is encountered and you end up with real unpredictable results.   I remember trying to chase down an issue in a particular feature that was not working properly, but it ended up being a script error elsewhere that was throwing things off.

Take a look at this post, it may help find the issue - Internet Explorer Really Can Be Your Friend.   You can obviously use developer's tools in other browsers as well.