Forms: Users able to submit form with blank mandatory fields

[adrian_v]

We have come across several instances in various applications where users were able to submit records without filling in mandatory fields. All tests which have been performed show the forms as working per design. The users themselves have no recollection of how they were able to submit the records either. Has anyone experienced this issue before?

-We've already tested against keyboard and mouse events and found no discrepancies.

[Jace Benson]

If it is a client script causing the issue where other client scripts do not load.   You can wrap them in try catch statements which will then not stop other scripts from running.

[Anurag Tripathi]

Hi Adrian,

Can you check that if your submit action has this line by any chance??

g_form.checkMandatory = false;

[Rory6]

We experienced the same issue on our implementation.  During NEW CALL, the information was transitioned into an Incident record.  In the service desk haste, they were either "x" out of the browser or using the back arrow on the browser.  We are approaching our coding vendor to provide a solution.  IN previous implementation at 2 other companies, the developers were able to create a WARNING  message to either update the current form or exist with no update.
IN the New Call to Incident, the incident record is already committed to the DB and the mandatory fields are left blank causing data corruption issue.