From business application field to create service request and incident

[pritimayee]

Hello,

Can anyone please help how to achieve the below one.

I have two fields in business application which are date time field. If the date is selected in this field is less than 3months from the selected date then an auto service request need to be created on 3months+1day.

If the Owner of this business application is inactive then an incident need to be created.

[Community Alums]

Hi @pritimayee 

For the first requirement, you can use a flow designer. The flow trigger condition will be when the selected date in this field is less than 3 months. After that, you can add a timer, and once the timer ends, it will automatically create a service request.

The second requirement can easily be achieved using business rules, or you can implement it with a flow as well.

Regards,

Krishna

[pritimayee]

Hi @Community Alums ,

Do i need to desgin flow designer in service catalog and how to fetch the data from there to item.

Could you please help me how to achieve this through flow designer.

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[pritimayee]

Can ANyone please help me how achieve this requirement.