I need to create a report of ALL tasks worked on by my group. There are three people that I need to run the report against (these people are in the assignment group). I want to see ALL tickets worked on by each user at a given time such as "Last Week". I guess I'm not concerned with the quantity of request that get assigned to my group, but i'm more concerned with the number that these three employees work on during a specified time period. When a ticket gets assigned to the group it doesn't always get closed by a member of the group. There are a lot of tickets that must be re assigned and closed by another group. How do I also include these tickets in my report? I don't want to know the names of the users/groups that close these ticket I just want to know if one of my three guys worked on them. Below you can see a report that I am running now, but it is not including the tickets that were worked on by my three users and then re assigned. It only shows the tickets that were assigned to the 3 and then closed. Also, after I am able to get this report to generate what I need it to... Can I have it emailed to specific people on a specific day? The only way I know how to do it is to export/email a PDF to myself and then forward to others. This isn't how I want to do it though.
I hope that this all makes sense and I thank everyone ahead of time for their response. This report has been giving me a hard time here lately. I just want to be able to track ALL work by these employees.
