Hi,A list collector field is added to Parent and child tickets.Related tickets from multiple sub tasks are getting added to parent. When two or more sub tasks having same related ticket it is getting duplicated and adding multiple times in parent rel...
Hi All,In Propose a new standard change template, there is a variable - Change Request Values.I do not want all fields to be shown, only few fields should be shown.Let me know how to achieve this.
Hi experts,we are seeing an issue, when the requestor post some comments on the case, the agent who is working on it is unable to see. How can we fix this issue? TIA
Is anyone using the Knowledge Management Module for non-technical processes and information? I'm striving for simplicity, so I'm considering using the Knowledge Management Module for storing internal processes as well. Examples:Major Incident Managem...
Outbound Rest Message (which uses OAuthToken) not working in the Run script Workflowvar r = new sn_ws.RESTMessageV2('<Rest Message>, '<method name>');r.setStringParameterNoEscape('userId', '<userId>');var response = r.execute();var responseBody = res...
Hi @Ankur Bawiskar I am getting below error while uploading excel in load data. com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: The supplied data appears to be in the OLE2 F...
Hi there, we setup our MID-Server in a Kubernetes Cluster with ArgoCD.I woundering about the lifeness and readiness Probes. We found a script "check_health.sh" in the MID-Server Application, but it doesn't work as expected. I give the container the w...
I have this use case where I need to import some data into servicenow. This dataset is used to assign Ids to employees based on their location. A particular location can have ids ranging from 1-9 and A-Z and there are say 15 such locations. Some of t...
My goal is to have a select box that does not require constant maintenance of Rule Base items in our PC Order Guide catalog item. We are constantly adding/modifying/retiring software catalog items, and having to manual update Rule Base items just add...
Is there a way to add checklist template as part of flow designer action. I come across a similar post (https://www.servicenow.com/community/itsm-forum/flow-designer-adding-a-checklist-to-a-form/m-p/533086#M104865) but it seems this post is discussin...
In the system a third party user logged into our portal of some other company domain. We tried to replicate the issue in the lower env but we couldn't able to log in. Is there any OOB functionality so as to resolve this issue and prevent the allowing...
As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?
How I can give access SNC-external role user to create report in change request tableI have given the read and write access to report table and change request table as well. But on the create report page table drop down shows as loading failed, Howev...
HI Team, I have created a Record Producer with some variables with containers in it. I also created a MRVS without any containers as in the below screenshot But when I open the record producer and click on "try it" I see all the variables which are i...
Hello Community,I have a requirement to create metric on incident table to show count of state changes within single incident.Along with this I have to : Show incidentShow Assignment GroupShow SLA met ( Yes/No)Please guide how can I proceed so that t...
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