duration in pivot report is showing in (1970-01-01)
I created a pivot format report to show duration of RITM in each state. It shows the duration along with (1970-01-01) format. ow to fix it?
Forum Posts
Resolved! Can we configure Email Account in PDI
Hello, For POC, I want to implement inbound email actions in my PDI.Just wanted to check if it is possible to configure an Email Account in PDI or not.I found one link here: Sending emails from PDI TIA for any help on this.
Modify the attachement UI page in SOW
When we click on the paperclip icon on the incident form it opens the attachment UI page.I want to add message for the users to let them know the maximum allowed size in the ui page itself.But I am unable to understand where to put the message and ho...
Resolved! Email id is getting truncated even after correction
Hello community members, Has anyone come across issue where emailid gets truncated even after correction? There are few users in our system who have very long name , as a result there userid(which consist) of email is getting truncated , both email ...
Resolved! page redirection for custom URL based on user role
I have a custom URL that directs to instance for all users. I have created a business rule to check the user role and direct them to Service portal if the user does not have ITIL role but it's not working. Is there a better way to redirect non-ITIL r...
How to Retain answer for the Knowledge Article Helpful (Yes/No)
Hi All, Looking for help on retaining answer on the knowledge article for the question Helpful? which appears at the bottom of an article in the knowledge portal. OOB scenario is it refreshes for every view and allows user to input the answer.Require...
MTTR Report with static SLA Definition duration
I currently have a report which is an average MTTR per assignment group. What I would like to do is break this out per priority (Critical, High, etc) and include a line graph showing the duration for that application SLA definition (e.g. priority 1 r...
Want to build Copy Problem Functionality.
I want to build functionality "Copy Problem" Like Copy Incident in easy way. I did it in following way -UI Action -UI Action Script -Script Include - This Functionality is working with this code. But in this UI action code i send all the details in ...
change enablement ready state isse
we have created change in service now and after the approval the change enablement ready is showing true after reset to new showing change enablement is true but os should be false is there any solution?
Coding help needed - Assignment Group / Assigned To
Hello, I am new to ServiceNow with little coding experience. I have put my query into CoPilot and also looked through community posts, but don't see my specific situation. I have a form called Service Desk Request. This request form is currently us...
How can i restrict the access of incidents specific assigned to group xyz only to it's group members
Hi, I have requirement if incident assignment group is "XYZ" security checkbox is true. Then only part of the assignment group member incident ticket should visible. Other team should not have access to view these tickets. Thanks in advance.
Report - Pivot table closed tickets per week for each tech
I am trying to create a pivot table report that shows me how many tickets each of my techs closed per week. It would include RITM (sc_req_item), INC (incident), and CHG *change_request) Any advice? Thank you, James
The tab "Knowledge base cannot be loaded" is not visible
Dear experts,Since upgrading to Xanadu, the tab "Knowledge base's cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.I would be happy if you could teach me various things.
ServiceNow is not taking account of daylight savings time settings and displaying UTC
Hello Everyone,Kindly help on the daylight saving settings in ServiceNow, It is showing UTC time but user's time zone is GMT/BST. Thank you very much for your response in advance! Thanks,Audumbar
Can we edit logo in the screenshot image in the portal page???
Hi , We have some documents in PDF formats using in Service Portal, we have old company logo in the documents. Now, we need to change the old company logo to new branded logo?? Any idea how to do that? Thanks,
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