Generic Report Templates

[eddiemontiel]

Hi All,

I was wondering if there is an easier way to create generic report templates for other departments to use within the IT organization.   For example, we always get asked the question, can you please run a report for me for the last 12 months of how many incidents were resolved by their team.   I would like to be able to provide them with a generic report that they just have to fill out their department information and they will get their data.  

I appreciate the help.

[manikorada]

Eddie,

You can create Reports globally visible / visible to some groups / visible to some users.

So. now users can open this generic report and give the required values. In the report, you will specify something like department is empty or any other generic filter.

[ZHANG_QI]

Hi manikorada
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So. now users can open this generic report and give the required values. In the report, you will specify something like department is empty or any other generic filter.
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How to achieve? Is there an example?

thanks

[Mike Allen]

You can also use the javascript arguments, like getMyGroups(), so that it opens specifically for them and their group.