getSCAttachmentCount(); function is not working

[Pavan S]

Hi,

We have an 'on submit' client script for making the attachment mandatory in portal. 

Even after adding attachment also, the alert is showing like 'Please attach attachements'.

Can anyone help me?

We have used the below script 

function onSubmit() {

 try {

        var a=g_form.getValue('field_name');

    if (a == "true")

    {

var attachments = document.getElementById('header_attachment_list_label');

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none' ) {

alert('Please attach attachements');

return false;

}

} catch(e) { 

var count = getSCAttachmentCount();

if(count <= 0) {

alert('Please attach attachements');

return false;

}

}
}

[dgarad]

Hi @Pavan S 

Refer below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743672

[Pavan S]

Hi Dgarad,

We have made the changes as per the KB mentioned only. Still it is not working.

[dgarad]

 var attachments = document.getElementById('header_attachment_list_label'); 

replace below code check

var attachments = g_form.getControl('header_attachment_list_label');

[Anubhav24]

Hi @Pavan S ,

I see usage of DOM manipulation, for this you need to check "Isolate Script" to true is that checked in your script.

Please mark helpful/correct if my response helped you.