Getting an error "Invalid requested resource path" after cloning (MS Teams integration)
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‎06-27-2022 04:47 AM
We have integrated Servicenow with MS Teams. Not using virtual agent, just live agent chat functionality we are using. Functionality was working perfectly fine before clone.
But after clone when trying to initiate a chat, we are getting an error "Invalid requested resource path".
See below screenshot:
We have check all the OAuth records which we have used (ServiceNow for Microsoft Teams App, Microsoft Teams Chat Single Tenant). They are as it is as before cloning.
Anyone have faced similar issue before?
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‎12-21-2022 09:00 PM
Dear All,
We also encountered the same issue in our instances and found out that the cause is the special characters in the Microsoft "Chat Title" field which are not allowed by Microsoft.
After removing the "/" and the ":" in the chat title on the screenshot attached, it did work again.
You may refer to this KB article for more information:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1156864
Best Regards,
MZL
