does ACL gets captured in update set??
Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.
Forum Posts
Resolved! What is the table name for incident?
What is the table name for incident?
How to hide choices from choice list using client script onchange
How to hide choices from choice list using client script onchange, i want to hide few choices in subcategories when category is changed, i tried using g_form.removeOption('subcategory', '7'); but no luck, how to solve this?
"Validation to allows numbers only. onChange scripts " on variable at Maitain item. is it possible to force allow only Number????
I have a Requirement for "Validation to allows numbers only. onChange scripts " on variable at Maitain item. is it possible to force allow only Number????
Resolved! Sync Change Request start & end date with Change Tasks planned start & planned end date
Hello all,I am trying to sync the start & end date of a Change Request record with the planned start & planned end date of the corresponding Change Tasks, related to it (the Change Request record).My goal is the following:- let's imagine that I have ...
copy attachment from sys_attachment record to sc_task record
what's wrong in this code?I am trying to attach file from sys_attachment to sc_taskbelow is the code:(Business rule)table:sys_attachmentafter insert(function executeRule(current, previous /*null when async*/) {var reqnumber;var gr1;var gr2;var reqite...
Resolved! how to filter opened_by belongs to a specific group
On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...
Attach new SLA to pre-existing tickets
We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?
Resolved! Formatting content of text fields via a script
I have built a Standard Change using a Record Producer to capture the information to populate various fields.I then use a Workflow to generate tasks. I'm using the Advance Script section in the Task Workflow Activity to creat the content of the Sho...
Resolved! how to add save button on to the incident form
how to add save button on to the incident form? What are the steps to it?
Acknowledge button
When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist
Getting Empty Values in Soap Request
We are integrating SNOW with third party tool using soap message. We creating the incident by triggering the business rule. The incident getting created in third party tool but field mapping is not happened. We have put logs in our business rule and ...
Update variable value using SetValue
Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...
How to change incident form view based on user role and on change in form fields?
Hi,I want to change the incident form view based on the role of user, severity and particular assignment group entered on incident form.I can not use view rule, as there is no scripting space in view rule to check desired role of user. I want similar...
