One of the key components to managing a major incident is being able to communicate to all interested and affected parties. In my past life we had a tool, home grown, that was subscription based, meaning that people subscribed to the services, or i...
HiHow to change priority choice list labels only for incident table? Can someone guide me step by step?
Hi,We have two different companies that use Incident Management and Problem Management. Each company wants to see their own categories /subcategories /assignment groups / close codes.Is there a "simple" way to do this without seeing the other compani...
Hey everyone, I would like to know if it is possible to embed a report to an external site. For example, instead of the end user having to create a report in ServiceNow, they would be able to view a live report from a Google site. I have tried i...
Hi ,Please let me know how to hide/disable attachment the remove button only change request table ?No user should not able to delete the attachment Thanks & Regards,Shravan Kumar
Hi,I am also struggling with an if statement in the email scripts. I read this post, but wasn't able to resolve my issue: Struggle with 'if' statement in email script I am trying to get to get certain text to show only if State = Resolved. I have...
Want to implement three strike policyAs per that if incident is in awaiting user confirmation we will send 3 mails to user 1. at the time of changing status 2 .on the fourth day 3. on 7th day and on tenth day if we didn't get any response we will aut...
I have the following situation. I have 2 checkboxes. One checkbox (CB1) that has a ui policy to show additional variables and other checkxbox (CB2) doesn't. What I don't know how to do is to have a checkbox unchecked if another checkbox is chec...
I am new to the servicenow platform and I want to do a demo project on IT Service management or Operations management in my company. So,what kind of project can I implement such that it is useful to the company and myself.
Hi all,I have written a business rule to set the valid_to date of Knowledge article to '6 months after published date'This runs when n article is published, so an 'After' 'update' BR is used when 'State' changes to 'published'.(function executeRule(c...
Hi Experts,i have created a UI Action that is supposed to reset all the fields in the form while creation .below is the codeif(current.isNewRecord()){current.setWorkflow(false);current.autoSysFields(false);current.u_phone="";current.u_type="";action....
What I'm trying to do is to list Problem records where any attached Problem Tasks are overdue using only the URL. Is this possible?This would be a very useful thing to do since it can also be applied for other kind of cross-table queries.From what I ...
Hi,I have been trying to search a lot about the possibility of adding approval like tabs to my incident form. Can anyone please help me with this. I mam really curious about this factThe 'requested item' highlighted along with other highlighted tabs....
If I create a template, can I share it? If so, can I control who I share it with?
Hi GuysHas anyone ever greyed out certain days on the calendar picker. For example, only letting the user pick a "Monday" only. If so could you explain how you went about it? We are using Fuji.Thank you in advance
