Getting error "found a local update that is newer than this one"

[utkarsh6]

Hi All,

Can anyone tell me what to do and why this error is coming ("found a local update that is newer than this one").

Description-> I am moving my update set from DEV to TEST environment. While previewing I got this error (found a local update that is newer than this one) error count =4. Currently I have accept the errors and committed the update set successfully and also changes has been reflected in test environment.

Can anyone tell he how to resolve these types of errors. Should I need to accepts these errors or skip these errors and also what measures Should I need to take now for future perspective  to remove these errors when I will deploy this update set to PROD.

Kindly help.

Thanks,

Utkarsh

[Tapish Sharma]

Hi Jaspal,

If I accept the remote update in one instance and then if the update set is moved to Prod will it again throw an error?

[Himanshu Dubey]

Hi 

Below is the explanation about the error

Collision Example: Found a local update that is newer than this one

A change in the update set is older than a change to the same object on the local instance.

Compare the two updates and determine which version to use. To use the version on the local instance, select Skip remote update. To use the version in the update set, select Accept remote update. Use these Available Actions to assist in problem resolution: Compare with local: opens the preview record, which provides a comparison of the differences between the local version and the version in the update set. Show local field or Show local record Show local update

For more details please refer below article

https://community.servicenow.com/community?id=community_article&sys_id=18fd19c8db3627005d782183ca961...

Please mark correct and Helpful if it helps

Thanks and Regards

Himanshu Dubey

[Swapnil Soni1]

Hi utkarsh,

This message comes after you opened the file someone else made some modifications (this modification can come from pulling the record from another instance) and you have modified it

Now trying to merge, this will throw this message saying some new version has been found.

For example:

Two instances - dev and test

You opened the file in dev instance - let's assume the version is 21

Some other person opened the file in a dev instance

This person made changes to the file - the version number became 22 and he moved the file to test

Now you have made the changes and trying to move to test

Now the system recognizes that you have made changes to the older version, hence it will throw this error message. This is to prevent overriding of someone else changes

If this solves your issue please mark correct or helpful.

Swapnil Soni