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We have started using service builder to define our business services and offerings. We have noticed that catalog items that are available in our Service Portal are no longer available to order after we assign them to a service offering thru service ...
While troubleshooting performance complaints when opening a specific catalog item on the Service Portal, I noticed our sys_choice table contained more than 400,000 records.After looking closer, there are more than 300,000 records which all contain a ...
Hi experts, How to cancel a problem ticket? Is it possible to cancel it without adding any scripts from back end? Please suggest a solution for this. Regards,Sofiya
We updated to San Diego about a month ago. It was just noticed that when a guest user replies to an email sent from an ticket the reply doesn't go into the ticket. I've checked records to see when this started and it definitely began the moment we ...
Hello I would like to know of there is there any possibility to make the Attachment mandatory based on the variable choices (like Yes or No) in Record Producer .
Hello All Trying to hide the NEW button on related list im on the Program record, and projects related list thanks
Good afternoon, I need assistance with a report in service now related to KBA. There is not an option in SN that reflects INC or SCtasks where KBA was not attached. I am able to see KBA that were used by getting data from Knowledge applied to Tasks [...
Hi Team, I have given "Content_admin" role to user and user is not able to see content management module. What are the roles required to create Dashboard using VTB data, by adding a Widget -> Content Blocks-> New iFrame or New Static HTML. Let us kno...
I need to import 1 attachment from prod to dev.(Need to have same sys id) I tried using export xml and import xml. It didn't work. Please guide me how to achieve this,
Hi All, How to create a counter for "My Requests" in the portal header menu like "My Approvals". **Attached the image. The count value should consider: User's Incident(s) in state On Hold / awaiting callerUser's Requested Items in state On Hold / awa...
Hi Mates, I have an issue where in when a & is added in a variable of the catalog item its shown as & I ant to replace it each time when catalg item is submitted , Hence created a script and used in business rule somehow does not seems to b...
When state changes to onhold , onhold reason will be visible in incident form Cab anyone give me explanation and when we use below states - Awaiting bridge call- Waiting for parts- Awaiting resolver response- Waiting for customer response.
I'm trying to use the Unite Gallery to put my images into a gallery on a UI page. This is the error i'm running into. Uncaught TypeError: e is undefined. I'm grabbing my images from a script that pulls a presigned url from AWS then populating the i...
Hi All, I am working on Inbound actions script and as per the test when I am getting the subject carried to the script the subject is getting replicated to the incident but the assignment group is left empty. function updateINC(inc){var NC = new Glid...
Hi Community Team,Does anyone know how to turn off the Reclamation Rule? See screenshot attached. (I don't see a toggle to turn it off or on)Thank you so much!-Andrius
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