How to Check imported data or Transform map history
Hi,I have imported data into CMDB three months back. Is it possible to check the imported data history. Thanks in advance!
Forum Posts
Create a URL,which is referring to a record
Hi All, I have a requirement to create a URL which should hit a particular record of the table. The catch here is that currently we are having the sys_id of the record in the URL, due to which we are unable to hit the record with the URL as the sys...
Resolved! Validation on Date field to allow users to only select upto 7 days in future.
Need to create a client script to validate that date I enter there should not be more than 30 days from today, There is another field called Impact. Is user selects any impact than date should not be more than 7 days from today.
Scripts should not directly call Java packages
Actually, We directly call Java packages in the script. Is there any other way to call the java packages? Can any one help me how to call the java packages in other way? Script : function Returnnextstrikedate(strikedon){ var striked = strikedon; var...
Resolved! Call advanced reference qualifier from UI page
I wanted to create a ui page with a field called 'Manager' which is a reference type and reference to user table. And I want to show the list of users who are member 'Major incident' group. I have created following script include in 'Major incident m...
Resolved! How can i create a CHILD RITM with Flow Designer
I want to create a CHILD Requested Item with Flow Designer. We already have several catalog Items. One should be the Parent, some other need to be used to creat child RITMs. So first the Parent catalog item gets requested. After approval the child RI...
Resolved! Schedule Job table as a reference
Hi, I have a requirement to create a reference field which maps to schedule jobs in custom table? On trying it, I am not able to map the sysauto table in that reference. Can anyone please let me know what needs to be done on this? Which table needs ...
Resolved! SLA BREACH OPTIONS
We're currently looking for some best options to document the breach of an SLA for a given incident. For example, if an incident has breached SLA, we want to know the reason for the SLA BREACH before that incident could be closed. Does ServiceNow cur...
Resolved! Inbound emails that moved to Junk folder
I've noticed that if sender's account is locked out or inactive, the emails they sent would be moved to the Junk mailbox. Is there any way to change the inbound email rule so even if the user's account is locked out or inactive, the emails they sent...
Resolved! Exclude a user from LDAP sync
Hi everyone, How can I exclude a user from updating from the LDAP sync? The client would like to force the user to use local login instead of the SSO. Please advise. Thanks
Resolved! Record Producer and Catalog UI Policies
I have a record producer with a catalog UI policy that works great for 3 out the 4 business_services I have in a catalog condition. The one circled will work but displays both the application service and the business application. the other 3 only s...
How to fetch a substring from a string from an email body
Hi All, i actually need to retrieve a substring from a string and that too from a email body, and all this is related to inbound email actions where the email is triggered from a tool to our instance and from there i need to retrieve For example: I...
Stop SLA timer
Hi Developers I need your help in one particular case . In my instance i have one SLA which is running even if the ticket is in cancelled state . To stop the SLA i wrote one background script to change the stage of the task_sla table record for ...
How to configure sc_request stage which is auto approving.
You can see at the bottom right, the stage is Request Approved (Approved ) .. which is actually auto approving ...How can I stop that. Please guide.
excluding certain attachments from being included in an incident
Hello All, I'd like to see if someone can help. I have this script in an inbound email action. so when someone emails a company email address, an incident gets created. I'd like see if I can add code so that only files with the extension .pdf that ar...