Hi All, In Agent Workspace, we have got 2 fields as short description & description. Whenever Service Desk's user click on Create User, it's redirected to a specific catalog item and we would like to populate these 2 fields Short Description & Descri...
I need to add to a workflow to check the status of a user to see if its active before the workflow continue to execute the next task. What steps do i take to initiate this?
Hi Community members, I have a dash-board in my instance and when clicking on it, It is resulting in the blank page. However when we navigate to another dashboard which loads properly and then from the dashboard list selector from the top drop down s...
I want to duplicate or clone a workflow to work on it without permanently adding things to it that potentially will not be saved
Hi, i am having an issue with my script include. in my script include I am creating a csv file to save to the "sys_attachment" table. to do this I have created this code // create file and save var grRec = new GlideRecord("sys_attachment"); grRec...
This is my UI Action(incident table) Script if (!current.universal_request){ var gr = new GlideRecord('universal_request'); gr.initailize(); gr.short_description = current.short_description; gr.description = current.description; gr.business_service...
I have created a UI page name “ui_page_demo” like below Now I want to create UI action button on the Incident table when I clicked UI action button this page will pop up Please share the exact code from which I can pop up this form when I clicked ...
Hi Folks, I have a requirement to design a custom app with 7 new tables and the customer expects all the tables be extended from task. I did further analysis and found that 3 of these tables hardly drive any process and are just like data containers ...
Hello, The sort option in list view is working as vice versa, Eg: a to z - Displays in Descending order z to a - Displays in Ascending order
While executing Change management(type = normal) facing this error. Actually we created One Ui policy , which is running as when the closed code is successful, the close notes is not required. After we created UI policy this issue has arisen. How c...
Hi team, Could you please help me below issue, Description Copy the "preview this record" button from the incident form and add to: * Interaction form * REQ and RITM forms Best regards, Bablu
Hi I am having a requirement. I am having one catalog item to order virtual machines. It contains two variables : 'hostname' and 'serial number'. These two variables are not visible in form. They are visible on RITM and sc_task. When the task is crea...
Hello all, I want to implement set variable read only on order guide on the choose option page but not able to find any solution tried doing below catalog client script on order guide but it is not working any help???? function onLoad() { se...
Hi All, In San Diego there are many workspaces like Service Operations Workspace and Service Owner Workspace. I would like to know the difference between Service Owner Workspace and Service Operations Workspace. For what purpose Service Owner Works...
Is there a way, with Walk-Up experience, using a role or User Criteria, to limit who can schedule an appointment?
